Forum Discussion
TEAMS as Support or HelpDesk
Hello, I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ? Please provide with your expert suggestion on for this sort Teams Usage BR, /HS
We wanted to tackle this and ended up building a fully integrated service request desk for Microsoft Teams (http://jetdocs.io/). It includes 75 templates out-of-the-box for business units like HR, IT, Finance, Legal etc. It's both a tab application which serves as the request portal/catalog as well as a bot application that sends notifications for new requests, comments and activity. I'd love to get your thoughts! Thank you.