Forum Discussion
TEAMS as Support or HelpDesk
Hello, I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ? Please provide with your expert suggestion on for this sort Teams Usage BR, /HS
We are using teams for my help-desk. It mostly works. I would like to have a follow up queue to follow up with Customers/Guests.
We have 50+ direct customers (Hotels/RVparks) and we have created a Channel for each site some have Sales and Office support.
Customer1 (all of their Guests support calls go here)
Customer1 Sales (all of their Guest Sales calls go here)
Customer1 Support (all of their Office support calls go here)
Bill