Forum Discussion
Problems with missing files overnight in teams
We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone. Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working. Please Please help.
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
- Sam Cosby
Microsoft
Hi everyone - I just wanted to let you know that I've deemed this issue a livesite and have our on-call-engineers looking into this to understand the root of the problem further to hopefully find the cause and resolve as soon as possible. Once I hear back, I'll let you all know.
Thx,
Sam Cosby, Teams Engineering PM- Hi Sam, apologies I'm a none teccy. I've done what you asked and several files have downloaded, is there an easy way to send them to you or is it a copy and paste job?
Same question - i won't let me copy and paste as the first file is 50K lines long. Might be worth dropping Sam a DM asking, I've already done this but more the better i think.
My team has the same problem. All the files disappeared overnight and the files menu is not accessible. I spent the day yesterday obsessing over finding a fix, but no go. Can't Microsoft even report a problem and let users know the status? Or let us know what the error messages mean?
- Sam CosbyHello everyone,
We apologize for this issue you're running into. The Team is looking into this to understand the cause of this and to ensure that this issue gets resolved for you. Can folks confirm if they see this same issue from both the desktop & web client? Is this only affecting your Teams Free accounts and tenants?
Thanks,
Sam Cosby, Teams Engineering PM- Its the free version and I've tried desktop, mobile and web and its the same issue
- Sam Cosby
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.- A big thank you from me Sam for your help and support on this. While i understand this free version doesn't quality for direct chat or phone support it would be good to have somewhere to report issues like this, while this tech community is good any problems get hidden in that other chat. Thanks again
- Sam CosbyI completely understand. My goal is to ensure that all scenarios for Freemium tenants are understood before they create large impact so I'll take notice of how we missed this and ensure this doesn't happen again. I'm glad to know that your Teams Free files are back up and running!
- Hi Sam, sadly this hasn't worked for me either, I'll DM you.
- Sam CosbyPlease DM me your TenantID and I'll see what's going on. Here are some steps to do that: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
- No problems here, we can access files stored in SharePoint with no issues
- Hi, I also had serious issues with Teams and Team free last night. They are now resolved for me. As there's no official support for Teams free I can only suggest that you wait for everything to be fully restored. Perhaps you can quicken that process by signing out manually as all settings get refreshed then.
VDREW we have same issue on Free version of MS Teams. All of our users have lost the files they share with each other within a channel.
We can't get your filesWe're working on getting them back.Mam taki sam problem. Wczoraj rano po zalogowaniu do MS Teams stwierdziłem brak plików Excela, na jakie pracował zespół. Co robić? Czy ktoś rozwiązał problem. U mnie kolejny dzień i nadal jest problem z wyświetleniem plików. Krzysztof
- No I have no update and still don't have access to my files.
ThereseSolimeno Anne Michels Hello! Anything you possibly could look into and give an update here? Issue: People using Teams free still hasn't access to their files since the multiple M365 services outage and are not eligible for the official support. Thank you.
