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VDREW's avatar
VDREW
Brass Contributor
Mar 16, 2021
Solved

Problems with missing files overnight in teams

We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All ...
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files
How-to
  • Sam Cosby's avatar
    Sam Cosby
    Mar 18, 2021

    Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal 

    Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.

    Best,
    Sam Cosby, Teams Engineering PM.

Sam Cosby's avatar
Sam Cosby
Icon for Microsoft rankMicrosoft
Mar 17, 2021
Hi everyone - I just wanted to let you know that I've deemed this issue a livesite and have our on-call-engineers looking into this to understand the root of the problem further to hopefully find the cause and resolve as soon as possible. Once I hear back, I'll let you all know.

Thx,
Sam Cosby, Teams Engineering PM
Mrsdmc's avatar
Mrsdmc
Copper Contributor
Mar 18, 2021
Hi Sam, apologies I'm a none teccy. I've done what you asked and several files have downloaded, is there an easy way to send them to you or is it a copy and paste job?
  • VDREW's avatar
    VDREW
    Brass Contributor
    Mar 18, 2021

    Same question - i won't let me copy and paste as the first file is 50K lines long.  Might be worth dropping Sam a DM asking, I've already done this but more the better i think.

Resources

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We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All ...","body@stringLength":"474","rawBody":"

We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone.   Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working.  Please Please help.

","kudosSumWeight":3,"postTime":"2021-03-16T05:37:11.820-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Activity","text":"Activity","time":"2016-11-07T10:25:12.287-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Administrator","text":"Administrator","time":"2016-11-02T10:18:03.346-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:files","text":"files","time":"2016-07-14T18:23:20.121-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:How-to","text":"How-to","time":"2016-09-24T10:52:29.378-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2213837_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":28212},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone.   Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working.  Please Please help.

"},"Conversation:conversation:2213837":{"__typename":"Conversation","id":"conversation:2213837","solved":true,"topic":{"__ref":"ForumTopicMessage:message:2213837"},"lastPostingActivityTime":"2021-03-29T09:42:04.946-07:00","lastPostTime":"2021-03-29T09:42:04.946-07:00","unreadReplyCount":78,"isSubscribed":false},"ModerationData:moderation_data:2213837":{"__typename":"ModerationData","id":"moderation_data:2213837","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2213837_1":{"__typename":"Revision","id":"revision:2213837_1","lastEditTime":"2021-03-16T05:37:11.820-07:00"},"ForumReplyMessage:message:2219534":{"__typename":"ForumReplyMessage","id":"message:2219534","conversation":{"__ref":"Conversation:conversation:2213837"},"author":{"__ref":"User:user:1000804"},"revisionNum":1,"uid":2219534,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: Problems with missing files overnight in teams","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2219534"},"parent":{"__ref":"ForumReplyMessage:message:2218622"},"body":"Hi Sam, apologies I'm a none teccy. I've done what you asked and several files have downloaded, is there an easy way to send them to you or is it a copy and paste job?","body@stringLength":"167","rawBody":"Hi Sam, apologies I'm a none teccy. I've done what you asked and several files have downloaded, is there an easy way to send them to you or is it a copy and paste job?","kudosSumWeight":0,"repliesCount":1,"postTime":"2021-03-18T02:38:28.225-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2219534_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3502},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsMjIxOTU0MCwyMjE5NTQw","node":{"__ref":"ForumReplyMessage:message:2219540"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743058872059":{"__typename":"CachedAsset","id":"theme:customTheme1-1743058872059","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal 

Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.

Best,
Sam Cosby, Teams Engineering PM.

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Thx,
Sam Cosby, Teams Engineering PM","body@stringLength":"333","rawBody":"Hi everyone - I just wanted to let you know that I've deemed this issue a livesite and have our on-call-engineers looking into this to understand the root of the problem further to hopefully find the cause and resolve as soon as possible. Once I hear back, I'll let you all know.

Thx,
Sam Cosby, Teams Engineering PM","author":{"__ref":"User:user:108367"},"isEscalated":null,"postTime":"2021-03-17T16:10:06.490-07:00","parent":{"__ref":"ForumTopicMessage:message:2213837"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":2},"Revision:revision:2219534_1":{"__typename":"Revision","id":"revision:2219534_1","lastEditTime":"2021-03-18T02:38:28.225-07:00"},"QueryVariables:ReplyList:message:2219534:1":{"__typename":"QueryVariables","id":"ReplyList:message:2219534:1","value":{"id":"message:2219534","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737571274000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737571274000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737571274000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737571274000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737571274000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1737571274000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1737571274000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1737571274000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:2219540":{"__typename":"ModerationData","id":"moderation_data:2219540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2219540":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:998908"},"id":"message:2219540","revisionNum":2,"uid":2219540,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:2219534"},"conversation":{"__ref":"Conversation:conversation:2213837"},"subject":"Re: Problems with missing files overnight in teams","moderationData":{"__ref":"ModerationData:moderation_data:2219540"},"body":"

Same question - i won't let me copy and paste as the first file is 50K lines long.  Might be worth dropping Sam a DM asking, I've already done this but more the better i think.

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