Forum Discussion

Brass Contributor

Mar 16, 2021

Solved

Problems with missing files overnight in teams

We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All ...

Sam Cosby
Mar 18, 2021
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal

Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.

Best,
Sam Cosby, Teams Engineering PM.

Sam Cosby

Microsoft

Mar 17, 2021

Hello everyone,

We apologize for this issue you're running into. The Team is looking into this to understand the cause of this and to ensure that this issue gets resolved for you. Can folks confirm if they see this same issue from both the desktop & web client? Is this only affecting your Teams Free accounts and tenants?

Thanks,
Sam Cosby, Teams Engineering PM

VDREW

Brass Contributor

Mar 18, 2021

Yes, across the app and browser for all my staff we have tried different machines, in private browsing on phone app, accessing sharepoint files nothing works.. I appreciate we are using the free version although paying for other microsoft tools, but an outlook is needed on a fix are we talking hours/days /weeks or never? It's been frustrating that no one on the chat or phone has showed any interest in this for 2 days. I appreciate your support going forward.

GoEngineering
Copper Contributor
Mar 18, 2021
VDREW

hi Everyone. Are there any news?
I can confirm the problem. Using Teams free. No access to any files on teams now since 3 days. Same problem on web, desktop or mobile....
- VDREW
  Brass Contributor
  Mar 18, 2021
  No update yet just what you see here from Sam.
  
  if you could please send him me your logs (through DM) that would be great. Please do the following:
  
  1. Sign out of the client.
  2. Sign into the client.
  3. Reproduce the issue.
  4. Obtain logs immediately after you reproduce the issue (control + alt + shift + 1)
  5. DM me the logs
  
  If anyone is familiar with Fiddler/Har as well, that would be great to get a trace to understand the root of the problem deeper as well.