Forum Discussion
Problems with missing files overnight in teams
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
MicrosoftHi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
- Hi Sam, We have all the time problems accessing files in MS Teams (no SharePoint).
My Azure ID is: f972c226-d5c0-4400-b347-3e1a54f1ab83.
Please, help us. Kris - Hi Sam, sadly this hasn't worked for me either, I'll DM you.
- A big thank you from me Sam for your help and support on this. While i understand this free version doesn't quality for direct chat or phone support it would be good to have somewhere to report issues like this, while this tech community is good any problems get hidden in that other chat. Thanks again
- Sam CosbyI completely understand. My goal is to ensure that all scenarios for Freemium tenants are understood before they create large impact so I'll take notice of how we missed this and ensure this doesn't happen again. I'm glad to know that your Teams Free files are back up and running!
- Hi Sam, I've logged out and in again and still have the same problem - it still says the specified list is invalid. I've DM'd you my tenant number. Like many others this is causing considerable issues, I'm a volunteer with a small charity and we have all our files on Teams, so we haven't been able to do anything since Tuesday.
Hi, Sam!
I still have the problem, after signing out/in.
I cannot access my all files in Teams.
I am using free version of Teams.
- Sam CosbyPlease DM me your TenantID and I'll see what's going on. Here are some steps to do that: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
- Hi Sam
I am praying you can help me, we have the same issue and havent been able to access Teams files since Tuesday. i have sent you my Tennant ID.
