Forum Discussion
Problems with missing files overnight in teams
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
MicrosoftHi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
- Sam CosbyI completely understand. My goal is to ensure that all scenarios for Freemium tenants are understood before they create large impact so I'll take notice of how we missed this and ensure this doesn't happen again. I'm glad to know that your Teams Free files are back up and running!
- Hi Sam, I've logged out and in again and still have the same problem - it still says the specified list is invalid. I've DM'd you my tenant number. Like many others this is causing considerable issues, I'm a volunteer with a small charity and we have all our files on Teams, so we haven't been able to do anything since Tuesday.
- Hi Sam i have tried logging out/logging back in etc-the main problem i can see is that when i log into microsoft 365 admin centre and then Teams admin centre it says this error; Error code: FAILED_TO_AUTO_DISCOVER_DOMAIN and when i go to sharepoint admin centre it says can't reach this page-i have sent you my Tennant ID i would be so grateful if you can look into this further for me please.
- Sam has managed to resolve my issue, for which i am extremely grateful and can now access my files, I hope you all have joy with accessing your files soon.xx
