Forum Discussion
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version.
In a meeting all incoming video turns black (including shared screens). my image "floats" in the middle of the screen and is also frozen.
The "mini" window when I minimize the application during a meeting show live/unfrozen incoming video of the speaker.
Version Info:
You have Microsoft Teams version 23231.413.2355.7555.
You've got the latest version. It was last updated on 9/12/2023.
The client version is 49/23082000931.
Frozen screen
I recently found myself with this issue, I am shocked how long it has been going on for. I believe I was able to take care of it by using the default graphics settings on Windows 11. Click on the start button, and search for "Graphics", you are looking for -> "Graphics Settings".
When the panel opens, it may or may not have any apps, my main system does not. Make sure the drop down has "Desktop app" selected and click 'Browse' and navigate to the ms-teams.exe. Not sure if it always saved in the same place but my path was "C:\Program Files\WindowsApps\MSTeams_24277.3507.3205.5228_x64__8wekyb3d8bbwe\ms-teams.exe" Once selected, click 'Add'.
Teams will now appear on the Graphics Settings menu. Click options and set to 'Power Saving' using the integrated graphics card.
Click 'Save'.
I also made sure to turn off 'Hardware Accelerated GPU Scheduling', then restart the system to save the changes. After that, all calls using screen sharing afterwards has been working without any freezing.
I hope this helps!
I to have an issue with a customer that is having the same problem. Weirdly enough though, I got them logon to my laptop where I know Teams works fine and they can use the new Teams normally. Any other PC though, it just freezes?? The MOE is exactly the same on all machines. Using 22H2 build. ChananB
- Hi everyone,
I'm just updating with some new behaviour on this one. I continued to experience the freezing behaviour until late December, whereupon I now have a new issue in that I can see neither my own video nor any participant video when in calls using the new Teams.
When going into Teams settings and checking video the camera works just fine there, and minimising the main Teams window on a call results in video working on the smaller preview window.
With the new Teams removing options like disabling hardware video acceleration it's a bit trickier to narrow things down. From the searches I've done so far, it seems this issue is affecting people with dedicated graphics cards, as with many of us experiencing the original issue of freezing video here.
Just looking to see if anyone else has seen this as a linked behaviour with the original issue here.Are you new to this thread or did it just start behaving differently? It looks like everyone who has this is using a software package called Nahimic, which is packaged in a lot of OEM audio drivers such as from Asus, MSI and Dell. I detailed how to fix it on newer versions near the bottom of page 7. There are some people with older versions who say they can't find the file with the exclusions, and I don't have one of those to play with, so I can't help much there.
Look for an "A-Volute" folder under C:\ProgramData, or a service with Nahimic in the name. If you find either of these, the fix is near the bottom of page 7.
For a while there was a Teams version that had video issues even with that applied, but it looks like the newest one is good.
The root cause is something to do with drawing video overlays over Teams, so there could well be other software that does this, too.We (as in those of us who have been discussing this for a while) also noticed that mostly people having this issue have non-integrated video, but I think that's just because those systems tend to have better sound chips with drivers that have more features, which Nahimic provides functionality for.
- Hi Rob_ICP_AZ -
I'd replied a few times earlier in the thread - this was it just behaving differently.
I've gone through those steps you suggested and will need to do some more testing with other folks tomorrow but trying this with two of my own accounts on different devices, it seems that fix works for this issue as well.
Interesting correlation at work here and you make a great point about the better chipsets being the common issue.
Many thanks!
Some additional info that might help others. You may need to stop more than the Nahimic service if the library causing the issue is being loaded by another service. In my case, I have an Alienware headset that was causing the issue. To resolve it, I needed to stop the AWHeadet service.
You can get a hint to what the service might be by looking at where the BlackApps.dat file is located. For Alienware it was under: C:\ProgramData\AWHeadset\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator
Changes to the BlackApps.dat file might be reverted each time the program using the file is updated. In the case of the Alienware headset this was each time the service started so stopping and disabling the service was the only way to resolve it.
- I'm having the same problem. Nothing I do helps, so I am still using the classic version of Teams. I have an AMD Radeon RX 6900 XT with the latest drivers installed as of 12/11/2023.
Seems like Microsoft are just burying their head with this one. No solution fits all and they would be better to suspend the New (Broken) Teams until such times as it is fit for purpose.
- 2nd to last post on page 7 has the solution spelled out.
- Page 7, 2nd to last post.
Thank you!! I stumbled on that fix as well in my google searches as its been plaguing my machine for a number of weeks, and it WORKED!
I have a custom built PC no extra software installed and get this same issue. My Asus motherboard has realtek audio so maybe Nahimic related? The fix by adding two entries to the blacklist file did not work for me. I've since moved back to the old teams as of 12/1/2023.
- I have the same setup - Asus B650E-F board which has Realtek audio, and yes that's definitely what Nahimic got installed by - it is what runs the "guts" of Sonic Studio and it does the EQ and levels of the speakers as well as other effects the driver set can apply. I would double-check your steps, and remember you have to restart the Nahimic service and Teams before the fix applies. I've had zero issues since applying it.
- Check your Windows services for a service named "NahimicService" - if you see that, stop it and then disable it from start up.
- Thanks, it was there. I might just use the old teams until they officially fix it.
Just wanted to say thanks to everyone for their suggestions - have had "New" teams problems for the last two days and turning off the Nahimic service to test, then updating the BlackApps.dat file and restarting teams resolved it. Using a Dell G5 with GTX & Alienware here.
- Same here hope it gets solved soon. Is there any Microsoft response known about this issue and eta on solving the problem?
I have a support call open with them and have pointed the engineers to this thread to understand the problem further.
Edit: Forgot to add - they now have network captures, screen recordings and Teams logs when the issue occurs. Hopefully they can find the problem out quickly.
- Has anyone solved this yet, exact same issue, I have tried all the suggestions in the chat to no avail
- No it's a Microsoft issue.
I wouldn't mind so much much Classic Teams doesn't work great for me at the moment either.
