Forum Discussion

Brass Contributor

Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...

Brass Contributor

Nov 22, 2023

I have a support call open with them and have pointed the engineers to this thread to understand the problem further.

Edit: Forgot to add - they now have network captures, screen recordings and Teams logs when the issue occurs. Hopefully they can find the problem out quickly.

gregolso

Copper Contributor

Nov 28, 2023

keffordt Just fyi they have had this for months now as we did the same thing back in Sept. I wouldn't hold your breath too much on it getting fixed soon.