Forum Discussion
ChananB
Sep 12, 2023Brass Contributor
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
toddkruger
Dec 04, 2023Copper Contributor
I have a custom built PC no extra software installed and get this same issue. My Asus motherboard has realtek audio so maybe Nahimic related? The fix by adding two entries to the blacklist file did not work for me. I've since moved back to the old teams as of 12/1/2023.
keffordt
Dec 04, 2023Brass Contributor
Check your Windows services for a service named "NahimicService" - if you see that, stop it and then disable it from start up.
- toddkrugerDec 04, 2023Copper ContributorThanks, it was there. I might just use the old teams until they officially fix it.
- keffordtDec 04, 2023Brass ContributorThat's the fix that worked for me - no issues since then. I wouldn't hold out on this getting officially fixed as technically it's not Microsoft's problem.
- Rob_ICP_AZDec 04, 2023Brass ContributorIt will get fixed when knowledge of the issue filters to the OEMs that package Nahimic in their driver sets, if not A-Volute themselves. Teams is a huge product, they WILL get wind of it eventually, assuming Microsoft isn't already talking to them.