08-31-2020 08:56 PM
08-31-2020 08:56 PM
08-31-2020 10:00 PMSolution
Sounds like laptop specs. Have you tried calls with camera off? Using background picture/blur or together more consumes more processor power and that Graphics combined with only 4GB of memory isn't a very powerful combination. It will result using your disk for more memory which usually adds up on freezing the system.
You can also try Teams settings "Disable GPU hardware acceleration" to see if it helps.
09-01-2020 05:30 AM
09-01-2020 11:06 AM
@MichelleDuru I know Microsoft is improving Teams performance all the time, but I don't think there is a silver bullet for this one - instead the improvements seem to happen with small steps.
Looking at Teams specs it seems that basically 8GB memory is needed for online meetings. 4GB is mentioned for 1:1 calls. https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
What you can try:
- close off all unnecessary apps to release memory
- Turn off incoming video in your laptop as well as keep your camera turned off.
- make sure that this applies to all programs that are run during the startup. There might be some manufacturer's applications that are unnecessary. At the same time there are usually required apps as well. You can check these by opening Task manager and checking the Startup-tab (if you don't see tabs click open more details at the Task manager's bottom)
- let the computer boot well in advance and make sure every update is applied
- If you can select: choose maximum performance mode instead of longer battery life
- keep your computer plugged in
If none of that helps: try attending the meeting via your mobile phone Teams - at least for the video parts while keeping the share visible on your laptop.
09-23-2020 11:33 PM
I have Samsung PC, 8Gb ram, Core Duo 2.2 GHz, and I have the same problem, the PC freezs when Microsoft Teams or Zoom is working. The PC is working very efficient and fast, but only with Teams or Zoom it freezs.
I wonder if you found any solution.
09-24-2020 06:30 AM
09-28-2020 01:19 AM
I upgraded the RAM to 8Gb and changed the HDD to SSD which both improve the performance significantly, the only problem which is not solved was the PC freezing during the conference call of Microsoft Teams, but now I am using the PC after disabling the GPU option, and it is working fine so far since 3 days.
09-29-2020 06:49 AM
Adding my voice to this as it's becoming unusable. Teams is (for now) the preferred communication tool for our software dev. company (8000 employees, almost all working remotely because of Covid) and it's the #1 complain from people: computers are unusable when in a conference call with cameras open.
Cameras are a must since everyone has been remote for the past 8 months, and when I'm on a call and trying to find a document in background to share (for example), it takes 5-10 seconds for my computer to even register a mouse click or keyboard entries. I've disabled the hardware acceleration it changes nothing. Closing the cameras help but it defeat the whole point.
My computer is a Microsoft Surface Pro 5th Gen (2017), 2 i5-7300 cores, 8Gb RAM, SSD.
There's more and more internal voices asking for a replacement communication tool. This needs to be fixed.
09-30-2020 11:08 AM
I just recently upgraded my laptop's RAM from 4GB to 12GB (which might have voided its warranty), and Teams works perfectly fine now (with GPU acceleration disabled). There is no lag, and the computer doesn't freeze anymore. The app works well even with my camera on and background blurred, so my best guess would be that a lot a background processes are occupying the RAM hence why it's freezing, especially if you are running multiple programs at once. When I run Teams with other apps, I use about 3GB-6GB of RAM, paired with my previous 4GB of RAM, probably explains the freezing.