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Microsoft Teams Freezes PC

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New Contributor
I have observed that the Microsoft Teams desktop app freezes my HP laptop. This is the 3rd experience on this laptop and the laptop is newly purchased, running on Windows 10 Home edition, has a RAM of 4.00GB (3.42 usable) and an AMD Raedeon Graphics CPU 2.30GHz. I was wondering if the problem occurs because of the client file or the laptop specs. I tried solving the problem by deleting the Teams files from the AppData folder and the Temp files then reinstalling the client file to no avail. I’ve monitored the app’s performance on Task Manager while on Teams calls and it shows a CPU usage of 100% and freezes the PC completely, but the audio of the calls is unaffected.

Please urgently advise as this is affecting my schoolwork and class attendance. Thank you for your time.

Sincerely,
Michelle Duru
4 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@MichelleDuru 

 

Sounds like laptop specs. Have you tried calls with camera off? Using background picture/blur or together more consumes more processor power and that Graphics combined with only 4GB of memory isn't a very powerful combination. It will result using your disk for more memory which usually adds up on freezing the system. 

 

You can also try Teams settings "Disable GPU hardware acceleration" to see if it helps. 

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Thank you Vesa for the quick response. Also, do you have any idea if there would be an update to accommodate PC’s with such specs?
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@MichelleDuru I know Microsoft is improving Teams performance all the time, but I don't think there is a silver bullet for this one - instead the improvements seem to happen with small steps.

 

Looking at Teams specs it seems that basically 8GB memory is needed for online meetings. 4GB is mentioned for 1:1 calls. https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

 

What you can try:

- close off all unnecessary apps to release memory

- Turn off incoming video in your laptop as well as keep your camera turned off. 

- make sure that this applies to all programs that are run during the startup. There might be some manufacturer's applications that are unnecessary. At the same time there are usually required apps as well. You can check these by opening Task manager and checking the Startup-tab (if you don't  see tabs click open more details at the Task manager's bottom)

- let the computer boot well in advance and make sure every update is applied

- If you can select: choose maximum performance mode instead of longer battery life

- keep your computer plugged in

 

If none of that helps: try attending the meeting via your mobile phone Teams - at least for the video parts while keeping the share visible on your laptop.

 

Vesku

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@Vesa Nopanen  Thanks so much for your help!