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msuppal
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Joined Jul 23, 2020
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camera keeps on freezing when in team call on win 10 Surface pro 6.
Hi All First time here, so be nice please. I am having issue recently with Teams when I'm on a teams video call. My camera keeps on freezing and i have to stop and start my camera .. this works for 1 mins then freezes again. I have updated my drivers for my camera which is intel AVStream Camera 2500. I noticed also the the camera indicator light disappears on the top of the surface aswell. Another user in my company also has this issue but they are on surface pro 5. I have checked no other program is using the camera such as skype, also uninstalled and reinstalled the driver. below is some infor about my system if that helps in anyway. WindowsBuildLabEx : 17134.1.amd64fre.rs4_release.180410-1804 WindowsCurrentVersion : 6.3 WindowsEditionId : Enterprise WindowsInstallationType : Client WindowsInstallDateFromRegistry : 18/11/2019 19:13:31 WindowsProductId : WindowsProductName : Windows 10 Enterprise WindowsRegisteredOrganization : OSD-Win10-1709-ver1.02 BiosManufacturer : Microsoft Corporation BiosName : 234.2706.768 CsManufacturer : Microsoft Corporation CsModel : Surface Pro 6 CsSystemFamily : Surface CsSystemSKUNumber : Surface_Pro_6_1796_Commercial CsSystemType : x64-based PC OsName : Microsoft Windows 10 Enterprise OsType : WINNT OsOperatingSystemSKU : EnterpriseEdition OsVersion : 10.0.17134 OsCSDVersion : OsBuildNumber : 17134 OsHotFixes : {KB4287903, KB4494451, KB4509094, KB4512576...} OsBootDevice : \Device\HarddiskVolume1 OsSystemDevice : \Device\HarddiskVolume3 OsSystemDirectory : C:\WINDOWS\system32Solved
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