camera keeps on freezing when in team call on win 10 Surface pro 6.

Occasional Visitor

Hi All


First time here, so be nice please.


I am having issue recently with Teams when I'm on a teams video call. My camera keeps on freezing and i have to stop and start my camera .. this works for 1 mins then freezes again.

I have updated my drivers for my camera which is  intel AVStream Camera 2500. I noticed also the the camera indicator light disappears on the top of the surface aswell. 


Another user in my company also has this issue but they are on surface pro 5.

I have checked no other program is using the camera such as skype, also uninstalled and reinstalled the driver. 

below is some infor about my system if that helps in anyway.


WindowsBuildLabEx : 17134.1.amd64fre.rs4_release.180410-1804
WindowsCurrentVersion : 6.3
WindowsEditionId : Enterprise
WindowsInstallationType : Client
WindowsInstallDateFromRegistry : 18/11/2019 19:13:31
WindowsProductId : 
WindowsProductName : Windows 10 Enterprise
WindowsRegisteredOrganization : OSD-Win10-1709-ver1.02


BiosManufacturer : Microsoft Corporation
BiosName : 234.2706.768

CsManufacturer : Microsoft Corporation
CsModel : Surface Pro 6


CsSystemFamily : Surface
CsSystemSKUNumber : Surface_Pro_6_1796_Commercial
CsSystemType : x64-based PC


OsName : Microsoft Windows 10 Enterprise
OsType : WINNT
OsOperatingSystemSKU : EnterpriseEdition
OsVersion : 10.0.17134
OsCSDVersion :
OsBuildNumber : 17134
OsHotFixes : {KB4287903, KB4494451, KB4509094, KB4512576...}
OsBootDevice : \Device\HarddiskVolume1
OsSystemDevice : \Device\HarddiskVolume3
OsSystemDirectory : C:\WINDOWS\system32







3 Replies
best response confirmed by ThereseSolimeno (Microsoft)



Hi, the registry change in this article will quite often solve Windows 10 webcam freezing problems.  Definitely worth a try.


Were you able to solve your problem? I have exactly the same problem on a Surface Pro 3.

Thanks in advance



@JorgeReisHi Mate - did you solve your issue with Camera freezing in eams and Win 10 on your Surface Pro 3?  I am having the same issue.  It works fine for me in Zoom calls, and Google Meet calls too.  Weird.