Oct 07 2020 12:41 PM - edited Oct 07 2020 12:42 PM
Hi all, does anyone know if it's possible to embed Teams into a website? We have a customer portal (authenticated users) where we want to collaborate with our customers using Teams - but obviously we don't want the customer to need a Teams client etc... Some sort of Teams channel experience that is embedded into a website as such. We know about Azure Communication Services, but we're not sure how far we can push that technology as yet. We don't want calling at this stage, simply messaging and file sharing.
Oct 07 2020 01:32 PM
SolutionOct 07 2020 01:38 PM - edited Oct 07 2020 01:40 PM
@jcgonzalezmartin thanks for the reply. I've attached an example mockup to show what we'd want. The names are completely fictitious. We just want a message feed between our internal people and our customers - without the customer needing to know they're using teams, or have a teams client.
Oct 07 2020 02:19 PM
There is a rich API for Microsoft Teams, so your website could post messages to users in Teams and capture a response. It would be a pretty large development job on your website to handle the process.
Would your customers really be comfortable to ask a question that is in view of your other customers? We don't really see these sorts of services, because I'm pretty sure it won't really drive usage.
Oct 07 2020 02:59 PM
@StevenC365 thanks for the reply. Customers will only be asking questions of their Customer Manager, in private channels if you like. So other Customers won't see what customers are saying. So it's not a public forum if that makes sense?
Oct 07 2020 08:37 PM
I would suggest looking more at Dynamics Customer Service, a platform built to manage contact with customers...
https://dynamics.microsoft.com/en-gb/customer-service/capabilities/
Jun 10 2022 08:10 AM
@jcgonzalezmartin I guessing you from Westpac NZ as I recall 2008 you goin to OCS where this was possible ....I'm currently working on finding a way to do it ..not ready to say impossible.
Feb 08 2024 01:39 AM - edited Feb 08 2024 01:40 AM
The feature you're asking for isn't readily available, but there's a workaround. You can achieve this by utilizing the Microsoft API
Alternatively, consider using third-party applications that can embed a live chat widget on your website. One such app, which allows you to respond directly from Teams, can be found here
I hope this helps!
Oct 07 2020 01:32 PM
Solution