Forum Discussion
Embedding Teams into a website
- No, it's not possible. Might I ask what information do you need to have in the webiste?
jcgonzalezmartin thanks for the reply. I've attached an example mockup to show what we'd want. The names are completely fictitious. We just want a message feed between our internal people and our customers - without the customer needing to know they're using teams, or have a teams client.
There is a rich API for Microsoft Teams, so your website could post messages to users in Teams and capture a response. It would be a pretty large development job on your website to handle the process.
Would your customers really be comfortable to ask a question that is in view of your other customers? We don't really see these sorts of services, because I'm pretty sure it won't really drive usage.
StevenC365 thanks for the reply. Customers will only be asking questions of their Customer Manager, in private channels if you like. So other Customers won't see what customers are saying. So it's not a public forum if that makes sense?
I would suggest looking more at Dynamics Customer Service, a platform built to manage contact with customers...
https://dynamics.microsoft.com/en-gb/customer-service/capabilities/
