Apr 16 2020 03:22 AM
Hi
anyone knows if there's a possibility in Microsoft Bookings to make the option to select staff mandatory and|or disable the option to select anyone?
I want to avoid that costumers make an appointment with all staff that's available at a certain point. This is what happens when you don't select a certain staff member but leave the option to -Anyone-.
The system creates multiple appointments with all staff available during the selected time slot.
Thanks for your help
Kind regards
-Jo
Apr 16 2020 06:43 AM
Apr 17 2020 12:56 AM
@GMSHP Thanks Gladys but that's not what I am looking for. I want to give my students the option or even better make it mandatory to select a specific person at the same time I want to disable the option that they can select -Anyone- [at the top of the selection pane]
If the student doesn't select a particular staff member and leaves the option to -Anyone- the system creates an appointment with ALL available staff for that particular time slot i.e. creates double bookings.
Jun 02 2020 08:37 AM
@Johanna_KrijnsenHi Johanna. Have you been able to find a way to do this? I'm having the same issue. Thanks.
Jun 17 2020 02:16 AM
@Johanna_Krijnsen Any luck with this, I too want to remove the 'anyone' option.
Hope someone clever has found the solution.
Jun 18 2020 03:36 AM
@OTHCGuidance , @Johanna_Krijnsen , @Jason-OAT - I would contact support. The "Anyone" option should not book every staff member, it should result in Bookings randomly picking one available staff member and assigning it. When I try this in our tenant (with assigned and unassigned staff), it works as designed and schedules just one staff member for the appointment.
Removing the Anyone option to force the customer to choose an individual is probably something you want to vote on on UserVoice. I found two posts requesting this ...
Jul 22 2021 05:14 AM
Sep 23 2021 05:04 AM
@Jason-OAT any luck with this removing anyone from staff in bookings?
Sep 23 2021 07:35 AM
Apr 14 2022 11:37 AM
@Johanna_Krijnsen I have figured it out! Someone previously mentioned something but they didnt fully explain.
1. For each "Service" make sure that the "Scheduling Policy" is turned ON to use the default policy.
2. Under the Booking Page "Default Scheduling Policy", make sure that the "Staff Control" option is UNCHECKED.
This should resolve your issue! But if I am assuming correctly, this will assign a booking to ALL the staff that has that particular service assigned. So if you want each individual to have their own booking site, you will need to create a service and assign the user/staff member(s) to it that you want to be booked.
I dont think this is a great option/service if you are looking at larger teams but for one or two people, this would work fine i'm sure.
hope this helps!
Apr 15 2022 05:23 AM
Sep 28 2022 02:17 AM - edited Sep 28 2022 02:18 AM
@NathanWatts, thx for your suggestion.
I just tried it an it only worked for me if I have one service.
As soon as I add a second service, the "SELECT STAFF (OPTIONAL)" shows up again initially.
Can you reproduce this behavior? Is there an additional thing to do besides the two steps you mentioned? Thx a lot!
Oct 04 2022 04:11 PM
@ticotico Nothing worked for me
We are 15 people in an office, I need to make the choice of 1 employee MANDATORY
Can anyone help ? Thanks
Nov 10 2022 11:55 PM
I also have this question. How do we turn off the "Anyone" available option so that the client has to choose from a specific staff member. @MHFaure
Jan 17 2023 12:23 AM
@AmandaM2215 any luck with this. We are also wanting to disable the ability to select anyone. We are doing this for parent conferences where we need the parents to select a specific teacher. By selecting anyone it randomly assigns the booking to a specific teacher which causes a headache for other staff for whom the booking is not intended.
Jan 17 2023 11:17 PM
@SamHarris91 @AmandaM2215 @MHFaure @ticotico
Hi all,
I am an independent advisor responding to Bookings questions.
The disabling the "ANYONE" Staff member option is still on users' wish list. Here is the link to Microsoft feedback hub. You can vote on existing requests or create a new one.
If you find this information helpful please mark it as the best answer or like it which will assist others.
/Teresa
#traccreatins4e
Jan 17 2023 11:50 PM
@Teresa_Cyrus thx a lot!
This is the relevant one...just upvoted an commented.
Mar 07 2024 06:47 AM
@Teresa_Cyrus so was this ever resolved and we can remove it now?
Mar 13 2024 03:00 AM
Hi @JBURKE1
thread is resolved, the answer was already given in April 2022 by @NathanWatts
Kind regards
-Jo