Recent Discussions
"Request Response" not working on Bookings calendar events
I use Microsoft Bookings. When people use my bookings page and book an appointment with me, the appointment invitation is correctly emailed to the person booking the appointment and the appointment shows up on my correct Outlook calendar. The issue I am having is that the calendar event settings do not, by default, enable the "Request responses" option and so when I view the event from my Outlook calendar, I don't see if the attendees have accepted or declined the invitation. When I schedule a calendar event without the use of the Bookings feature, the "Request responses" option is enabled by default. Is there a way to change the Bookings default settings so that "Request responses" is enabled by default so if the attendee accepts the invitation I will be able to see this when I view the event in my Outlook calendar? Is this a known "bug" in Microsoft Bookings that other users have reported to Microsoft or voiced as a concern in online forums? Has Microsoft replied to any of these concerns to other Bookings, Outlook, or Microsoft 365 users?6Views0likes0CommentsMicrosoft Outlook All Day Meetings - Defaults to "Free" Instead of Busy???
This is an interesting problem that I think was just overlooked during the creation of All Day Events in Outlook. To give a scenario our organization operates on Microsoft Bookings which uses your blocks to show availability. We constantly have people who take time off or need a day to do something off-site and for whatever bizarre reason All-Day events default to free. Besides the fact this is backwards and infuriating to say the least - it causes so much organizational problems as no one expects an All-Day blocked event to mean you are free. Thats quite the opposite of why you would block your calendar all day I would even go as far to say its completely counter intuitive for All-Day events to be marked as free, who the heck is free when they are OOO for the day? Thats the view point I am coming from / the scenario of why its a hassle though, our workflow operates heavily on our calendar blocks. Can we change this default for our entire organization or per user? Is the only way to make the meeting and then manually change it to busy? This seems like something that was just overlooked and never fixed or address. When we talk to our other Managed Service Providers they just laugh at how much of an oxymoron this feature is - "Im out all day today but outlook marked me as free"............291Views2likes2Comments"Some error occurred" message when trying to open booking's link
Hi all, I have been getting this "Some error occurred" message when trying to open our booking page link for our testing center. I noticed there was some issues back in 2024 with this message, but wasn't able to find any sort of fix to it, other than Microsoft fixing it back then. Not sure if anyone here has some suggestions or ideas as to why we are getting this message to appear. Only thing that comes to mind, is some of our Power Automate workflows that is in our Microsoft bookings page is not connected anymore. But I assumed that the page to create a booking would not be affected by power automate, but if it does, please let me know! Thanks for any help with this!4Views0likes0CommentsCustom fields in book screen
I'd like to add a field to the book screen that requires the user to add a subject to their request. At the moment, calendar entries only show, for example, "60-minute discussion with ...", so it's difficult to know in advance what sort of conversation you're getting into. Copilot tells me there's an "add a custom field" option, but I can't find it. Does anyone have a suggestion? Thanks.73Views0likes4CommentsBookings calendar not displaying availability
We have a personal bookings page set up with 4 meeting types, two public and two private. None are displaying any availability, except ONE of the private ones, despite checking custom settings and ensuring there are no availability clashes or all-day events in the calendar. The one private booking type that is showing appropriate availability has both custom hours and a date-bound limit (only booking until November 6). So the broken ones look like the Devised Theatre appointments above. And the only one that is working is the ANTH 100 below: Both of the above screenshots are pulling from the same calendar and availability. We were able to get the Devised Theatre one to display some availability by setting it to a custom limited date range and custom hours, then reverting it back to standard availability and no date range which seemed to preserve the availability the system found when limited, but provides no availability beyond those previously set custom hours despite having no more set limitations. Do we have to fiddle with custom availability to "unlock" standard availability? Or is there an actual fix that would resolve this issue?63Views0likes0CommentsBookings - include cancel button in notification emails
Is there a way to put an option to either automatically include the cancel button or omit it in the notification emails? Instead of adding it as an additional information because I also don't know where I can get a dynamic cancellation link that can be used to cancel any of the appointments booked. This is a pretty basic feature just like the reschedule button. The problem if there is no cancellation button in the notifications is that there is no way for the client to cancel the appointment unless he/she saved the cancellation link found in the booking confirmation page after he/she had booked the appointment via the page. Only the admin has the ability to cancel the appointment manually via the bookings calendar.168Views5likes2CommentsHow to disable a BookWithMe link for a departed user?
Hi folks, a user has left the company but people are still booking meetings with them using the old link. All the instructions I find for how to solve this are about deleting a shared booking link, this is a personal booking link. I am a Global Admin, I have granted my personal account full access to the mailbox, and when I open their calendar in OWA I see the "go to my booking page" option, but visiting that takes me to my account's booking page, with no option to open booking as the departed user. How can I, as an Administrator, control the BookingsWithMe page of a departed user?Solved63Views0likes2CommentsAssign different service patterns to Staff in Bookings
Hello! I wonder if someone can help me work out if this is possible or not! We have a Bookings system that say we have Service 1 that can be booked from Monday through to Friday by anyone with various members of staff. However, I have a member of staff who only works for this service, parttime and therefore is not available for Service 1 on say a Monday and Tuesday. BUT they do still work with different services on those days, so I cannot restrict their working days via the Edit Staff option as they should still be available for other services. Is there a way I can restrict Service 1 for that member of staff only? So that it is only available for them on a Wed-Fri? I do not want to have to create separate Services for members of staff if it can be helped. But I also cannot see a way to select when services can be made available for specific members of staff. TIA!Solved49Views0likes1CommentOutlook Calendar No Longer Syncing with MS Bookings for One Staff Member
Hi everyone, One of our MS Bookings users (listed as staff on a shared calendar) has the “Events on Office calendar affect availability” option turned on, which allows her Outlook calendar to sync with MS Bookings. This was working fine before, but we recently noticed that it stopped syncing — her Outlook calendar events are no longer reflected on the MS Bookings side, even though the option remains enabled. All other staff members on the same shared calendar with that setting turned on are syncing normally. Has anyone experienced this before? What could be causing this, and how can we troubleshoot it? Thanks in advance for any help!69Views0likes1CommentCalendar not showing correct times for one day
I created a calendar that my company will use for our booth at an upcoming conference. The first day of the show, the booth is only open from 4 p.m. - 6 p.m., but not matter what I do, the time displayed when you select a service on that first day is from 8 a.m. - 6 a.m. Does anyone know what I am doing wrong? It makes absolutely know sense.29Views0likes1CommentRestrict Service to a specific user
Hello! I am wondering if it's possible to restrict days a service is available for specific staff members? I have a Service that is available Monday-Friday....but some members of staff only work parttime for this service and are therefore cannot be shown as available for that service only on certain days. This would be fine if they only needed to be available for that service as we would then just edit their availability on the calendar at staff level. HOWEVER, the issue comes as these staff members do work on the other days but for different services and therefore they do need to be available for the full days - but they can't be available for that service on specific days. i.e. Joe Bloggs works Monday and Tuesday and available only for Service #1. Joe Bloggs works Wednesday-Friday and available only for Service #2. Jane Doe works Monday-Friday and available for Service #1. Both Service #1 and #2 are open to book by the same end user and therefore, ideally, need to be part of the same Booking system. Is there a way to restrict a service to specific days but only for specific staff members?Solved31Views0likes1CommentBookings service not accessing Outlook Calendar Entries and double booking
Hi there - in the last week or so my bookings page has not registered busy periods from my Outlook calendar and therefore double-booked times for people using my bookings service. Does anyone know if something has changed in the last week or so to cause this and also how you can fix this issue as it renders microsoft bookings useless for me currently?Solved57Views0likes1CommentBookings notification email does not include custom field information
Bookings notification emails only include the service name, customer name, and date/time. It is important that other fields, especially custom fields and the person with whom the appointment is made (as applciable), are included in the email notification. Otherwise, it is too difficult to understand with whom the appointment is made or actions that need to be taken to prepare for the appointment based on the data collected from custom fields. This lack of data makes Bookings nearly useless except for personal bookings where only one person needs to know info about their own appointments.3.9KViews4likes13CommentsBookings Services have all disappeared on shared Bookings page
Has any one had the issue where suddenly all services have disappeared from the services list and can no longer see them in calendar view in our shared bookings page. Appears to be a Microsoft issue, but wondering if anyone has received any solutions to this or reasons why it's happened in the past?67Views0likes2CommentsAllow booking by invitation only? Single-use booking URLs?
We are trying to find a way to allow the public to book appointments for covid vaccines, but we need to pre-screen each person first to determine eligibility. If someone is eligible, I'd like to send them a link to a bookings page to schedule their appointment, but I need to ensure that they can only schedule one appointment using the URL I send. They should not be able to schedule an appointment for a second person using the same link. Is that possible?5.8KViews6likes10CommentsShowing available dates as unavailable
Hi We have a booking page with 4 services that people can book. Out of the blue, two of the services have become unavailable at strange times and dates, even though nothing has been booked in their calendars, nor have any days off or other events that should prevent availability been scheduled. I have checked the available working hours for all the services, and nothing should prevent them from being available.Solved172Views1like3CommentsMain bookings calendar not showing busy blocks from outlook
When we first started using bookings earlier in the year, if you had an appointment in outlook it would show a block for the staff being busy. This is necessary so when manually adding appointments we don't double book a staff member. Now however, those blocks are not showing. Outlook does appear to be pushing the info to bookings, but they only show if you go into the "Calendar and Availability" section of the staff details screen (multiple clicks outside of the main calendar). Going there every single time to book a staff member is not practical. Does anyone know how to get the main calendar to show when staff are busy again?77Views0likes1CommentMicrosoft Bookings app not working
I've set the Bookings for my office hours a few weeks ago, and it worked fine. I have even tested with my personal account and I was able to 'book myself' a slot. But it just suddenly stopped working the other day. I asked my colleagues to set up office hours as I did and theirs worked fine. Anyone knows what might have gone wrong? As you can see, I've set it open to public for a recurring meeting on Tuesdays and Wednesdays starting from Oct. But nothing shows up, when I entered the site and tried to book an appointment. My colleagues also tried on their ends to book an appointment with me, but it still didn't work.104Views0likes2CommentsTime off for Booking schedule
I have created a Booking Calendar for a training plan that will last 4 weeks. I am not available on one of the days due to a conference in middle of the calendar. I see documentation about Time Off for a Booking but don't see where this is done. Is this still available?69Views0likes1Comment
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