Recent Discussions
Can I update existing meeting via API so "Record automaticaly" is on?
Hi Currently we using MS Booking so our students register for the exam. We plan to make is "self serve" so time of the instructor is not required. A meeting got the option "Record and transcribe automatically". I would like to turn it on via API. Is that possible? I checked https://learn.microsoft.com/en-us/graph/api/bookingappointment-update?view=graph-rest-1.0 and https://learn.microsoft.com/en-us/graph/api/bookingbusiness-post-appointments?view=graph-rest-1.0&tabs=http to see if there is any property for "recording" but did not find anything.
Help with intermittent staff availability in Microsoft Booking
Hi everyone, I manage a team of volunteers who provide counseling across ~12 sites. Most of our sites have one counselor, but one site (phone counseling) has 10 counselors with varying availability. Our challenge is that Microsoft Bookings only seems to allow recurring staff availability on a weekly pattern (e.g., every Tuesday 9am–2pm). Many of our counselors work on patterns like “2nd and 4th Tuesday” or “1st and 3rd Tuesday.” Currently, our workaround is to enter recurring weekly availability and then block off the “off” weeks in Outlook calendars. This works, but it gets messy when a counselor wants to make a one-time schedule change (e.g., start an hour later on a specific date or add a non-typical counseling date). We have to manually cross-check other counselors’ availability to avoid conflicts and make sure incorrect appointments do not populate, which is error-prone and stressful. My questions: Is there a way in Bookings to set staff availability on intermittent patterns (e.g., 2nd/4th Tuesday) without relying on Outlook blocks? Is there any way to make one-time availability exceptions for a specific date and staff member? Has anyone else managed multiple staff on a rotating schedule and found a clean workflow? Any guidance, workarounds, or confirmation that this is a current limitation would be very helpful. Thanks in advance!Cannot add new employees at all in my bookings
i tried gmail personal email, outlook professional email, google professional email, everytime I fill the new employee form and submit it, it does nothing! some employees are external and don't have an email from our organization! it has always worked before!
Microsoft Bookings app not working
I've set the Bookings for my office hours a few weeks ago, and it worked fine. I have even tested with my personal account and I was able to 'book myself' a slot. But it just suddenly stopped working the other day. I asked my colleagues to set up office hours as I did and theirs worked fine. Anyone knows what might have gone wrong? As you can see, I've set it open to public for a recurring meeting on Tuesdays and Wednesdays starting from Oct. But nothing shows up, when I entered the site and tried to book an appointment. My colleagues also tried on their ends to book an appointment with me, but it still didn't work.Custom fields in book screen
I'd like to add a field to the book screen that requires the user to add a subject to their request. At the moment, calendar entries only show, for example, "60-minute discussion with ...", so it's difficult to know in advance what sort of conversation you're getting into. Copilot tells me there's an "add a custom field" option, but I can't find it. Does anyone have a suggestion? Thanks.Microsoft Bookings double-booking staff despite busy calendar entries
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy” (we also changed “People in my organization” to “When I’m busy”). Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!Microsoft Bookings double-booking staff despite busy calendar entrie
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy”. Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!
Customer getting "missing information" error
When booking, the customer is getting a "missing information" error even after filling in all required information. I have filled in all required information as well and tried to book an appointment and I get the same error every time even on different days/times and service types. How to resolve?
Availability not showing correctly for 1 meeting type
Hey everyone! I have three meeting types on my Bookings page (15 minute, 30 minute, and 1 hour). The 30 minute meeting (the most commonly used one) is no longer showing my availability correctly. It shows that I am booked up way more than I am making it difficult for people to make meetings with me without coordinating them directly. I've tried all the recommended troubleshooting. Any thoughts on what might be causing this? TIA!Create bookingStaffMember also requires Add-MailboxPermission
I created an Entra application with the required Graph permissions to manage Bookings scheduling mailboxes so that I could update the staffing for a Bookings page that I'm not a staff member of. Using that application to request a Microsoft Graph access token, meant I had the required permissions to add a user account (that already had a Bookings license) as an "administrator" (role) for a Bookings page (Bookings business), to replace another person who was the previous Bookings page administrator, but who had since left. I used https://learn.microsoft.com/en-us/graph/api/bookingbusiness-post-staffmembers?view=graph-rest-1.0&tabs=powershell to do this. For the record, I was not able to do this using https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.bookings/new-mgbookingbusinessstaffmember?view=graph-powershell-1.0 using Microsoft.Graph.Bookings module version 2.30.0, presumably because I am not a staff member with the Bookings "administrator" role for that particular Bookings page. However, the newly added user could not access that Bookings page at https://outlook.office.com/bookings/homepage until a further step had been completed (Error: "You don't have access to this booking page" shows instead). To ensure the new Bookings page administrator could access the Bookings page, I needed to add mailbox permissions, which I used https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/add-mailboxpermission?view=exchange-ps for. I found that giving the new Bookings page administrator full access to the scheduling mailbox ensured they could access the Bookings page. Example using ExchangeOnlineManagement PowerShell module: Add-MailboxPermission -Identity email address removed for privacy reasons -User email address removed for privacy reasons -AccessRights FullAccess If there is a more efficient way for an system admin to add new staff to a Bookings page, please let me know - otherwise, hopefully this helps someone who gets stuck 😊
No more than 2 slots available for services
Hi, I am currently having an issue with bookings in which I have defined one service for every member of my team. They have different schedules, but some days there may be 5 people at the same time working. However I don't want them to be all on meetings at the same time. Is there an option that allows me that, if two members are scheduled on a meeting on a specific day and time, the other services calendars are unavailable to book? Thanks, Carlos
MS Bookings glitches across timezones
Hello, thanks for reading. Problem: Staff calendars not appearing properly across time zones in MS Bookings In Microsoft Bookings, staff create recurring Free slots in Outlook to mark availability for schedulers. These slots always display in the business’ timezone, regardless of the viewer’s timezone. However, all other calendar items (including Bookings appointments, as well as outlook events) shift to the local timezone of the calendar viewer. This mismatch causes schedulers to place appointments that appear to fit to them, but staff in other timezones see them shifted outside the intended Free slots, creating conflicts and misaligned bookings. Example: Business timezone = MST. Scheduler timezone = MST. Staff timezone = PST. 1. Staff creates a recurring Free slot from 12:00–1:00pm PST (which shows correctly as 1:00–2:00pm MST in the shared business calendar). 2. Scheduler (in MST) books a 1:00pm MST appointment, believing it fits inside the Free slot. But on the staff’s Outlook calendar, the booking appears at 12:00pm PST, which is outside their Free slot, and at an objectively different time. I have verified that the staff and scheduler have correctly identified their timezones via Outlook on the Web > Settings > General > Language and time > Current time zone.
Syncing calendar with Bookings for a shared email account
Hi! I'm trying to create a booking system for a 1-user database. I used my institution's general email account, which is not associated with a particular staff member. I created the shared Bookings page. I added the general email account to it as a staff member. I made myself unavailable for the Bookings page, so that all bookings will go to the general account. However, I am not able to sync the manually added calendar events with Microsoft Bookings. In other words, if I manually add a booking to the general account's calendar, it doesn't show on Microsoft Bookings that the slot has been taken. I believe the solution is to select 'Events on Office calendar affect availability' under Edit Staff. However, the option is greyed out. I asked my institution's IT department, but they were unfamiliar with this. As it is a shared mail box, they don't think it has an admin. My questions are, is it possible to sync a calendar with Bookings for a general account without an admin? If yes, how do you do it? I hope this makes sense. Please let me know if anything is unclear and I will try to explain more. Thank you very much in advance for your help!Bookings Services have all disappeared on shared Bookings page
Has any one had the issue where suddenly all services have disappeared from the services list and can no longer see them in calendar view in our shared bookings page. Appears to be a Microsoft issue, but wondering if anyone has received any solutions to this or reasons why it's happened in the past?Outlook entries not appearing in shared Microsoft bookings page
Hi, I want to use Microsoft bookings as the primary calendar system for my company. We currently use Outlook calendar. However, when I click into Microsoft Bookings calendar, it only displays appointments booked via Microsoft bookings. Yes, "Events on Office 365 calendar affect availability" toggle is enabled. Microsoft bookings correctly blocks off time that is busy in Outlook, I just can't see any of those Outlook entries in Microsoft bookings. How can I fix this please? I don't want to have to flick between Outlook calendar and Bookings calendar. Thanks, Irene
Feature Request - Intake questions on personal bookings pages
Hello, I'd like to request that the custom/required intake questions that are available on services in the shared bookings page be added to personal bookings pages as well. This is very helpful functionality that hundreds of our users would make daily use of. Competing products have this functionality. Since migrating to Bookings, they now have to create a separate form which adds additional touch points, friction, and delay when clients schedule with staff. If there is a better place to submit this feature request, please let me know and I'll happily move it there. Thank you.Feature Request - Include intake form responses in calendar event
Hello, When a shared bookings page has an event booked with intake questions that the customer has responded to, the responses are only visible in the Microsoft Bookings portal calendar, not in the event that is created on the assigned staff member's Outlook calendar. This would be very helpful to various staff who need to see the responses to those questions, as it would prevent them from having to go to a separate portal to view this information. Competing products have this functionality. If there is a better place to submit a feature request, please let me know and I'll happily move it there. Thank you.Redirect Email Responses & Double Booking Hiccups
I created and am the organizer of a booking page for my team. It is great in allowing me to adjust who will take client calls & meetings depending on who is in the office. The problem is when someone accepts a meeting or responds to it because one of my team members did not call them, that email goes to me as the organizer. Is there a setting where it can go to the team member who will be taking the meeting? If not, Microsoft can you adjust? Secondly, some of my team members had had problems of double booking. There seems to be a delay for new meetings, either created by the team member or through another booking link of theirs, to pop up on their calendar. Thus, someone can see availability at a given time and book a meeting when it may have been booked up during the time it took them to fill out the booking form. If others are having the same problem, let me know!
Feature request for Microsoft Bookings - Set custom availability for a date range
Hi Microsoft. Please can you add a feature to Bookings that would allow staff to input their available hours in a calendar view? The closest equivalent is setting custom staff availability - however these slots recur weekly which isn't suitable for our staff. We're running a service wherein a number of staff offer ad-hoc hours that we currently have to manually make available on our bookings service. This would be much simpler if staff could directly manage their hours. Thanks so much!How to Filter or Block Non-Business Emails in Microsoft Bookings?
Hi community! 👋 I'm currently using Microsoft Bookings to manage appointment scheduling for a project, and I’m looking for a way to restrict or filter out personal emails (like @gmail.com, @yahoo.com, etc.) from making bookings. What I've Tried So Far: Required custom field asking users to "Enter your business email" Manual review via "Admin Approval" setting Filtering in Outlook after the booking is created But these are still more like workarounds. Is there any built-in feature or third-party integration that can: Block bookings unless the email is from a business domain Auto-decline free/personal email addresses Or at least flag them in the calendar? Bonus Context: I run a digital experience site that blends online booking and content storytelling — one of our examples is this fun article combining real-life stories with booking-based workflows: 🔗 https://tirafficridergame.com/evel-knievel-mining-incident/ It’s not a direct tutorial, but we're expanding into more productivity-related content. Any help or plugin tips would be appreciated! Thanks in advance! 🙏 — [Raza] Let me know if you want to change the topic or make it more technical, SEO-focused, or tutorial-style.
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