Forum Discussion
Redirect Email Responses & Double Booking Hiccups
I created and am the organizer of a booking page for my team. It is great in allowing me to adjust who will take client calls & meetings depending on who is in the office. The problem is when someone accepts a meeting or responds to it because one of my team members did not call them, that email goes to me as the organizer. Is there a setting where it can go to the team member who will be taking the meeting? If not, Microsoft can you adjust?
Secondly, some of my team members had had problems of double booking. There seems to be a delay for new meetings, either created by the team member or through another booking link of theirs, to pop up on their calendar. Thus, someone can see availability at a given time and book a meeting when it may have been booked up during the time it took them to fill out the booking form. If others are having the same problem, let me know!
1 Reply
By default, Microsoft Bookings sends all confirmation and response emails to the organizer of the booking page, which is why you’re getting them instead of the staff member assigned to the meeting. There isn’t a built-in setting to redirect those messages, but you can work around it by setting up Outlook forwarding rules so the responses automatically go to the right person, or by creating separate booking pages for each staff member if you want things more direct. As for the double-booking issue, that happens because there can be a small delay before new meetings show up as busy on the calendar, which means two people might grab the same slot. Adding buffer time between meetings, lowering the maximum lead time for bookings, or having staff block their calendars when they schedule outside Bookings can help reduce this problem.
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