SOLVED

Cant click on drop down arrow

New Contributor

HI,

I am using Excel 2010 and I have created a data validation cell based on list of values from a set of given values.  I am now unable to click on the arrow.  I have checked that the in-cell drop down is enabled.

 

What could have gone wrong.  It worked originally until I opened up a copy sent by a team member.  Now I am unable to click on the down arrow in the cell.  I can see the arrow but when I click on it, it did not bring up the list but instead moved on to the next cell.

 

Please advise

 

Thanks

Jasmine

14 Replies

@Jasmine1111 

It works OK for me. Does the problem persist if you quit, then restart Excel?

@Jasmine1111 

 

Excel 2010:
File -> Options -> Advanced-> Group: Show options for this workbook: -> Show objects as: Select "All".

Then the dropdown functions will be back.

Ps. Recommend to do an Office update. As far as I can remember, that was an old bug which was actually fixed with a patch in the service pack ... even in 2010. Better safe than sorry, update.

 

I would be happy to know if I could help.

 

Nikolino

I know I don't know anything (Socrates)

 

* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.

@NikolinoDE HI Nikolino,

 

Sorry, in the Advance Option, there is no Group so I couldnt do what you suggested.  And I mistook, my version is not 2010 but 2019  

 

I ran an update, logoff and relogin but problem still exists.  

 

I wonder if I delete the software and reload with the code, will that work?

 

Thanks

Jasmine

@Hans Vogelaar 

Yes it does.  I also ran an update.  However, I mistook the version, It is 2019 instead of 2010.  

 

Thanks

Jasmine

@Jasmine1111 

If the workbook is currently open, close it.

Right-click the .xlsx file in File Explorer.

Select Properties from the context menu.

Is there an 'Unblock' check box? If so, tick this check box.

Click OK.

Does that help?

I am having the same problem, and have ruled out all the potential causes in all available help documentation. This appears to be a system bug, from it's inconsistent behavior on my machine, in unrelated files and different data validation source types.
Microsoft makes it so impossible to report bugs, that we all are wasting hours trying to get to the bottom of what is probably a known issue 🤦‍

@Jasmine1111 

So with me I can open it, as Mr. Hans Vogelaar also describes it.

You might be lucky with this correction instruction.

 

How to show drop down list’s disappeared arrows again in Excel?

In some cases, the arrow of drop down list disappears because the option called In-cell dropdown is not checked.

  1. Select the drop down list cells and click Data > Data Validation.
  2. In the Data Validation dialog, under Settings tab, go to check In-cell dropdown option.
  3. Clock OK to close dialog, and you can see the arrow of drop down list has been shown.

 

If all of this does not work out, make a Windows update and an Office update to be on the safe side. If this doesn't work either, then ... halleluia, uninstall and reinstall the office package.

Hope it doesn't come to that and be lucky with the correction instructions.

I had a similar issue. I had an external monitor (85" screen) connected as an extended monitor. With the Excel spreadsheet on this screen, the cursor stayed as a cross when hovering over the drop down list. When I moved the spreadsheet to my laptop screen, the cursor changed to a pointer when hovering over the drop down list.
best response confirmed by Grahmfs13 (Microsoft)
Solution
@noahwass FYI I think I found the cause (for my case anyway): if you have multiple displays and they are at different screen resolutions (external monitor at 100%, laptop at 120%), the dropdowns and other Excel features will not work properly on the display that is not set to 100%.
https://answers.microsoft.com/en-us/msoffice/forum/all/data-validation-list-dropdown-arrow-cannot-be...

@Sara Baeten Yes, I can confirm this. I have two screens on a MacBook: a retina screen (dropdowns are working, also on other settings than 100%) and a non-retina screen (dropdowns persistenly not working). Thanks for helping me to find this out, it was driving me crazy.  

@Jasmine1111 

Go in options>> Advanced>> Editing Options>>Enable fill handle and Cell drag and drop (3rd Entry)

 

Click on the same and you will be able to do drag and drop.

@Jasmine1111 

I was able to solve this by moving my Excel file to larger monitor. Here's what I did:

1) close the file with the problem (it was displayed on my laptop monitor)

2) close Excel

3) open Excel in a different display (I opened on a large 2nd monitor)

4) open the file

5) the dropdown now worked

 

Still doesn't work for me if I move the file back to the small monitor...

 

This is what I found to be the problem for me too.

I had this problem, I am using two external monitors and my laptop monitor.  I tried many of the different approaches mentioned here, all my settings were correct.  I had very limited success opening up old versions, but as soon as I saved or updated my data, the dropdown would no longer drop down. 

 

I eventually closed the several excel windows I had open, then opened up the same file from File Explorer and the dropdowns were working again.  This was all on the same external monitor, I never tried playing around with display settings. 

 

Windows 11