We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone. Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working. Please Please help.

Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.Best,Sam Cosby, Teams Engineering PM.

Problems with missing files overnight in teams

Sam Cosby
Microsoft
Mar 17, 2021
Hi everyone - I just wanted to let you know that I've deemed this issue a livesite and have our on-call-engineers looking into this to understand the root of the problem further to hopefully find the cause and resolve as soon as possible. Once I hear back, I'll let you all know.

Thx,
Sam Cosby, Teams Engineering PM
- Mrsdmc
  Copper Contributor
  Mar 18, 2021
  Hi Sam, apologies I'm a none teccy. I've done what you asked and several files have downloaded, is there an easy way to send them to you or is it a copy and paste job?
  - VDREW
    Brass Contributor
    Mar 18, 2021
    Same question - i won't let me copy and paste as the first file is 50K lines long. Might be worth dropping Sam a DM asking, I've already done this but more the better i think.
dianej0521
Copper Contributor
Mar 17, 2021
My team has the same problem. All the files disappeared overnight and the files menu is not accessible. I spent the day yesterday obsessing over finding a fix, but no go. Can't Microsoft even report a problem and let users know the status? Or let us know what the error messages mean?
Sam Cosby
Microsoft
Mar 17, 2021
Hello everyone,

We apologize for this issue you're running into. The Team is looking into this to understand the cause of this and to ensure that this issue gets resolved for you. Can folks confirm if they see this same issue from both the desktop & web client? Is this only affecting your Teams Free accounts and tenants?

Thanks,
Sam Cosby, Teams Engineering PM
- Rebecca92
  Copper Contributor
  Mar 17, 2021
  Sam Cosby This is happening both on my desktop and web on the free teams account. It was bought to my attention yesterday that all files had essentially disappeared. Support team tried to troubleshoot the issue with unfortunately no success.
- rkazmi670
  Copper Contributor
  Mar 17, 2021
  Sam Cosby yes this issue is persistent on all versions web (all browsers) app and mobile. All files cant be accessed and new ones cannot be uploaded.
- Mrsdmc
  Copper Contributor
  Mar 17, 2021
  Its the free version and I've tried desktop, mobile and web and its the same issue
Sam Cosby
Microsoft
Mar 18, 2021
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal

Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.

Best,
Sam Cosby, Teams Engineering PM.
- VDREW
  Brass Contributor
  Mar 19, 2021
  A big thank you from me Sam for your help and support on this. While i understand this free version doesn't quality for direct chat or phone support it would be good to have somewhere to report issues like this, while this tech community is good any problems get hidden in that other chat. Thanks again
  - Sam Cosby
    Microsoft
    Mar 19, 2021
    I completely understand. My goal is to ensure that all scenarios for Freemium tenants are understood before they create large impact so I'll take notice of how we missed this and ensure this doesn't happen again. I'm glad to know that your Teams Free files are back up and running!
- Mrsdmc
  Copper Contributor
  Mar 19, 2021
  Hi Sam, sadly this hasn't worked for me either, I'll DM you.
- ido_ido
  Copper Contributor
  Mar 19, 2021
  Sam Cosby
  
  Hi, Sam!
  
  I still have the problem, after signing out/in.
  I cannot access my all files in Teams.
  I am using free version of Teams.
  - Sam Cosby
    Microsoft
    Mar 19, 2021
    Please DM me your TenantID and I'll see what's going on. Here are some steps to do that: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
jcgonzalezmartin
MVP
Mar 16, 2021
No problems here, we can access files stored in SharePoint with no issues
ChristianBergstrom
Silver Contributor
Mar 16, 2021
Hi, I also had serious issues with Teams and Team free last night. They are now resolved for me. As there's no official support for Teams free I can only suggest that you wait for everything to be fully restored. Perhaps you can quicken that process by signing out manually as all settings get refreshed then.
harris_abby
Copper Contributor
Mar 16, 2021
VDREW we have same issue on Free version of MS Teams. All of our users have lost the files they share with each other within a channel.

We can't get your files
We're working on getting them back.
- VDREW
  Brass Contributor
  Mar 16, 2021
  Thanks @harris_abby would be interested to know when or if you get them back? or if you have found another way to access them.
  - VDREW
    Brass Contributor
    Mar 17, 2021
    Still having problems this morning - anyone else??
zarbi75
Copper Contributor
Mar 17, 2021
Mam taki sam problem. Wczoraj rano po zalogowaniu do MS Teams stwierdziłem brak plików Excela, na jakie pracował zespół. Co robić? Czy ktoś rozwiązał problem. U mnie kolejny dzień i nadal jest problem z wyświetleniem plików. Krzysztof
KevinMiller6382
Brass Contributor
Mar 17, 2021
VDREW
Same problem here. No file access since Friday in any of my channels.
rkazmi670
Copper Contributor
Mar 17, 2021
VDREW lost access to all my folders and files on free teams as well. Have you gotten any update on fix?
- VDREW
  Brass Contributor
  Mar 17, 2021
  No I have no update and still don't have access to my files.
  - ChristianBergstrom
    Silver Contributor
    Mar 17, 2021
    ThereseSolimeno Anne Michels Hello! Anything you possibly could look into and give an update here? Issue: People using Teams free still hasn't access to their files since the multiple M365 services outage and are not eligible for the official support. Thank you.

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Problems with missing files overnight in teams

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