Forum Discussion
Issue: Bluetooth earphones can hear teams ring audio, but no voice
when I select my bt head set as both audio and mic device. I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.
If I select computer as audio source and headphones for mic it works... what gives with BT devices? any help would be appreciated.
Yes, same issue with Jabra Evolve 65.
Only option is to choose hands free and not stereo (sadly you wont hear the ring tone while calling or receiving call on teams ). Very bad audio quality on handsfree though.
- I had this issue. I just purchased MPOW H12 IPO. There is no confict as Windows doesn't recognize the headset as a microphone source. I use my webcam built-in mic.
I found a solution. In Microsoft TEAMS, there is a noise attenuation function. Mine was set at High. I disabled it and it works now. Maybe this can helps others!
PS: I sent an email to MPOW customer service. Let see what they reply. Richard1971 Same issue with me, Plantronics BT300 worked great on Skype but as soon as MS Teams was installed it stopped transmitting. I have uninstalled and reinstalled the device several times and the drivers as well with no luck, the only work around I found to work is to keep the Plantronics headset as the speaker (receive) and use the internal PC microphone as the transmit.
Richard1971 I think I fixed it by setting the non-stereo option as default in control panel>sound>playback.
I had two options for same headset :- Oneplus bullets wireless hands free AG audio (Headset) , and Oneplus bullets wireless stereo (Headphones).
I selected the rarlier one as default and it works with skype/teams now.
I think we have to select the one that has 'Headset' written next to it.
Richard1971 Almost the same issue using JBL Tune 500 BT. Everyone listen me, but when someone speaks, the voice seems under the water. It is impossible to undertand. For all others uses, the sound is greate. I realise this issue only when using Teams. In that moment, I need to turn off my earphone.
Same here!
Hello, Microsoft, how are you feeling? Any tips? any patches? More than 0.5 of a year has passed since the original issue was posted.
Hellovkhasilev
Never found a solution. I'm running a more stable teams setup now with PC speakers used for audio, a separate high fidelity mic on boom for voice. I gave up trying to use a single bluetooth device as both audio and voice as windows did not seem to support very well at the same time.
Sony WH-1000xm3's. Teams will only work if I select the "Hands-free" devices which are low quality OR if I select the normal/quality device for speaker and use something else as the microphone. If I try to use the good quality speaker with the microphone I get one of two results somewhat randomly. Either 1) microphone is working but no sound in headphones (silent speaker). Or, 2) I get loud noise in headphones that goes away if I switch away the microphone. Headset works fine in other apps like zoom, works great with my phone. Just teams is broken. I think the app is mishandling the device in some way.
- Same issue on my end - either good quality through headphones and use another mic, or telephone-level quality through headphone and headset. Only happens in Teams.
I am having the same issue now with apple ear buds and a mac running Catalina. I haven't come up with a solution. It was not an issue 2 weeks ago (early September 2020).
As for me, go to Sound Settings, choose manage sound devices.
*Don't play any sound in the background for the moment, stop youtube etc.
I can see Output:
- Speakers
- Headphones (mpow flame S stereo)
- Headset (mpow flame s hands-free AG audio)
Input:
- Internal mic
- Headset (mpow flame s hands-free AG audio)
For each output (headphones and headset), click the Test button a few times and see which one produces test sound. As for my PC, (Output) headset did not produce any sound and I disabled it. So the final configurations:
Output:
- Speakers
- Headphones (mpow flame S stereo)
Input:
- Internal mic
- Headset (mpow flame s hands-free AG audio)
Now, turn off the BT earphones and turn it on again. Play youtube etc to confirm everything is all right.
Richard1971
That is super weird cause I has similar issue with my Bose QC 35 II with "Headphones (Bose QC35 II Stereo)" selected as Speaker and "Headset (Bose QC35II Hands-Free AG Audio)" selected as Microphone - could only hear ringtone, but no voice.
Solved by selecting my speaker to "Headset (Bose QC35II Hands-Free AG Audio)" so now I have headset as speaker and mic selected.This has worked for me. I had 2 devices in my sound controls. One was headset, and the other was headphones. They are technically the same Bluetooth device. I disabled "headphones" and it started forwarding audio to my internal laptop speaker when I ran a test meeting in teams. I then disabled the internal laptop speaker and I could hear meeting voices through the bluetooth headset finally. Odd.
My issue was I couldn't hear any voices in teams. They could hear me, but I couldn't hear anyone. System sounds worked fine too.
- This worked for me.
- Exactly the same issue here with brand new Mpow 059 headphones, tried every solution explained here with no issue... Works on my iPhone no problem, really seems like a windows issue
Solved this problem in Windows 10
Sound settings -> Manage sound devices
In output devices you will see two Bluetooth devices with similar names
- Headphones
- HeadsetIn input devices you will see one Bluetooth device
- HeadsetMake sure you disable the output device WHICH DOES NOT match the input device
I.e. Disable Headphones
Solved my issue with teams
Didn't work for me. Same issues as before.
The other parties on the line can hear me. I cannot hear them.
Anyone else have any ideas? Really annoying. I tried using my bluetooth headset on my Mac and on my Android and it worked perfectly and smoothly on both. Why can't this work on Windows 10!
