Forum Discussion
Issue: Bluetooth earphones can hear teams ring audio, but no voice
when I select my bt head set as both audio and mic device. I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.
If I select computer as audio source and headphones for mic it works... what gives with BT devices? any help would be appreciated.
30 Replies
The same problem here, Richard1971 Windows 10 & Sony WH400 headphones. Headphones work perfectly with any Android device, but when connected to Windows 10 Teams or Cisco WebEx, in the moment headphone microphone is activated, output audio stops.
When only music is played, no issue.
The only workaround is to use my laptop build-in microphone and force Teams to use BT audio as output and build-in microphone as input.
Problem is Teams-related, as the very same WIndows 10 pertmits to record audio in Audacity from headphones mic without any problem and playback works fine as well.
I use Dell build-in BT module that come within Intel wifi chipset with all drivers installed.
farca1989I was not able to resolve. Seems to be a windows thing, or maybe my bluetooth dongle is unable to process the speakers and mic to same device. I have since upgraded my remote workstation to use pc speakers for audio, and a nice studio quality Mic so I lost the need for the headset. Kind of irks me that my android phone handles it, but windows can not.
In desktop, go to Settings>Devices, then check that your Bluetooth devices are selected for Speaker and Microphone. Once they are, click the Make a test call button to confirm they are functional.
Matthew FrahmThanks for you response!
yes indeed I have been in there and tried dozens of times.
Test call goes just like my description of the problem. I can hear the ringing tone through my earphones, once I hear the receiver picked up, audio goes dead. However my mic works.
I tried webex test meeting and tested devices in there as well and same symptoms.
I'm leaning that this is some weird windows bluetooth issue of not having bi-directional audio and mic communication with my plantronics beats headset.
I can use it as audio... I can use it as a mic... I just can't use it as audio and a mic at the same time.
Android phone it works like a champ.
Richard1971Even at the end of 2021 this still seems to be the case, and not just for your Platronics headset. I'm using Sony WH-1000XM3 connected via BT and although I could hear the sound from other apps just fine, and even the Teams incoming call and messages sounds, when it came to calls I couldn't hear the other party (though they could hear me).
The solution (hopefully temporary until Microsoft fixes this) seems to be to go into the settings, and set the input/mic device as anything but the headphones' option (so instead use the laptop's built-in mic, or a webcam etc.). This will allow for the one-directional BT connection channel to be used only as output for your headphones, the input being taken care of by another device.
