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Richard1971's avatar
Richard1971
Copper Contributor
Apr 09, 2020

Issue: Bluetooth earphones can hear teams ring audio, but no voice

when I select my bt head set as both audio and mic device.  I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.   If I select computer as audio source and ...
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farca1989's avatar
farca1989
Copper Contributor
Jul 21, 2020

HiPiotrW340  same issue with Sony WH 500. Have you solve it? I tried everything with no results...  Now I want to buy JBL T220 BT earphones, but i wonder if I have same issue 😞

Richard1971's avatar
Richard1971
Copper Contributor
Jul 21, 2020

farca1989I was not able to resolve.  Seems to be a windows thing, or maybe my bluetooth dongle is unable to process the speakers and mic to same device.  I have since upgraded my remote workstation to use pc speakers for audio, and a nice studio quality Mic so I lost the need for the headset.  Kind of irks me that my android phone handles it, but windows can not.

  • avmiz's avatar
    avmiz
    Copper Contributor
    Jul 24, 2020

    Richard1971 

    I am also experiencing this issue with my bluetooth headset.

    The other parties on the line can hear me.  I cannot hear them.

    This happens on Microsoft Teams and Slack and Skype for Business.  This does not happen on Skype.  I also can hear YouTube videos, music files, etc. just fine.

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