Forum Discussion
Issue: Bluetooth earphones can hear teams ring audio, but no voice
Matthew FrahmThanks for you response!
yes indeed I have been in there and tried dozens of times.
Test call goes just like my description of the problem. I can hear the ringing tone through my earphones, once I hear the receiver picked up, audio goes dead. However my mic works.
I tried webex test meeting and tested devices in there as well and same symptoms.
I'm leaning that this is some weird windows bluetooth issue of not having bi-directional audio and mic communication with my plantronics beats headset.
I can use it as audio... I can use it as a mic... I just can't use it as audio and a mic at the same time.
Android phone it works like a champ.
Richard1971Even at the end of 2021 this still seems to be the case, and not just for your Platronics headset. I'm using Sony WH-1000XM3 connected via BT and although I could hear the sound from other apps just fine, and even the Teams incoming call and messages sounds, when it came to calls I couldn't hear the other party (though they could hear me).
The solution (hopefully temporary until Microsoft fixes this) seems to be to go into the settings, and set the input/mic device as anything but the headphones' option (so instead use the laptop's built-in mic, or a webcam etc.). This will allow for the one-directional BT connection channel to be used only as output for your headphones, the input being taken care of by another device.