Forum Discussion
Issue: Bluetooth earphones can hear teams ring audio, but no voice
Richard1971 Almost the same issue using JBL Tune 500 BT. Everyone listen me, but when someone speaks, the voice seems under the water. It is impossible to undertand. For all others uses, the sound is greate. I realise this issue only when using Teams. In that moment, I need to turn off my earphone.
Same here!
Hello, Microsoft, how are you feeling? Any tips? any patches? More than 0.5 of a year has passed since the original issue was posted.
Hellovkhasilev
Never found a solution. I'm running a more stable teams setup now with PC speakers used for audio, a separate high fidelity mic on boom for voice. I gave up trying to use a single bluetooth device as both audio and voice as windows did not seem to support very well at the same time.
Richard1971 You might be interested in this article that one of our engineers tweeted out a few months ago: Why Bluetooth Headsets Are Terrible on Windows PCs (howtogeek.com)
ThereseSolimeno Yes, that article seems still valid. I would add that I tried several BT 5.0 headsets (WH1000mx3, WH1000mx4, and Bose 700) with two different BT 5.0 dongles and the behavior was exactly the same in all cases. Windows support is mediocre and in Teams it is even worse as many of us described earlier.
