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Richard1971's avatar
Richard1971
Copper Contributor
Apr 09, 2020

Issue: Bluetooth earphones can hear teams ring audio, but no voice

when I select my bt head set as both audio and mic device.  I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.   If I select computer as audio source and ...
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Hamilton_T_Silva's avatar
Hamilton_T_Silva
Copper Contributor
Nov 26, 2020

Richard1971 Almost the same issue using JBL Tune 500 BT. Everyone listen me, but when someone speaks, the voice seems under the water. It is impossible to undertand. For all others uses, the sound is greate. I realise this issue only when using Teams. In that moment, I need to turn off my earphone.

  • vkhasilev's avatar
    vkhasilev
    Copper Contributor
    Dec 02, 2020

    Same here!

    Hello, Microsoft, how are you feeling? Any tips? any patches? More than 0.5 of a year has passed since the original issue was posted.

    • Richard1971's avatar
      Richard1971
      Copper Contributor
      Dec 02, 2020

      Hellovkhasilev 

      Never found a solution.   I'm running a more stable teams setup now with PC speakers used for audio, a separate high fidelity mic on boom for voice.  I gave up trying to use a single bluetooth device as both audio and voice as windows did not seem to support very well at the same time.

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