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Richard1971's avatar
Richard1971
Copper Contributor
Apr 09, 2020

Issue: Bluetooth earphones can hear teams ring audio, but no voice

when I select my bt head set as both audio and mic device.  I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.   If I select computer as audio source and ...
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vkhasilev's avatar
vkhasilev
Copper Contributor
Dec 02, 2020

Same here!

Hello, Microsoft, how are you feeling? Any tips? any patches? More than 0.5 of a year has passed since the original issue was posted.

Richard1971's avatar
Richard1971
Copper Contributor
Dec 02, 2020

Hellovkhasilev 

Never found a solution.   I'm running a more stable teams setup now with PC speakers used for audio, a separate high fidelity mic on boom for voice.  I gave up trying to use a single bluetooth device as both audio and voice as windows did not seem to support very well at the same time.

    • Steve_M1212's avatar
      Steve_M1212
      Copper Contributor
      Dec 02, 2020

      ThereseSolimeno Yes, that article seems still valid. I would add that I tried several BT 5.0 headsets (WH1000mx3, WH1000mx4, and Bose 700) with two different BT 5.0 dongles and the behavior was exactly the same in all cases. Windows support is mediocre and in Teams it is even worse as many of us described earlier.

      • slemon40's avatar
        slemon40
        Copper Contributor
        Dec 02, 2020

        The problem has been solved on mac OS Catalina at least with mac earbuds.

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