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Richard1971's avatar
Richard1971
Copper Contributor
Apr 09, 2020

Issue: Bluetooth earphones can hear teams ring audio, but no voice

when I select my bt head set as both audio and mic device.  I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.   If I select computer as audio source and ...
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piotrw445's avatar
piotrw445
Copper Contributor
Aug 26, 2020

Richard1971 
That is super weird cause I has similar issue with my Bose QC 35 II with "Headphones (Bose QC35 II Stereo)" selected as Speaker and "Headset (Bose QC35II Hands-Free AG Audio)" selected as Microphone - could only hear ringtone, but no voice.
Solved by selecting my speaker to "Headset (Bose QC35II Hands-Free AG Audio)" so now I have headset as speaker and mic selected. 

  • brian3411's avatar
    brian3411
    Copper Contributor
    Jun 28, 2021

    piotrw445 

     

    This has worked for me. I had 2 devices in my sound controls. One was headset, and the other was headphones. They are technically the same Bluetooth device. I disabled "headphones" and it started forwarding audio to my internal laptop speaker when I ran a test meeting in teams. I then disabled the internal laptop speaker and I could hear meeting voices through the bluetooth headset finally. Odd.  

     

    My issue was I couldn't hear any voices in teams. They could hear me, but I couldn't hear anyone. System sounds worked fine too. 

    • BenLee0706's avatar
      BenLee0706
      Copper Contributor
      Nov 05, 2021
      This worked for me.

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