Forum Discussion
Outlook (365) Need Password - Issue
Hi,
We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:
to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked "Use Cached Exchange mode", restart system and check this again.
but after some couple of days, outlook again stop sync and ask for password.
I'll appreciate for any possible support to fix this issue permanently.
Thanks,
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
Muhammad Ali Khan
Same issue here for over a year now. With open Microsoft tickets have tried all answers given for registry keys with no resolution. We have found recently that restarting the office click-to-run svc will immediately fix the issue without a computer restart, but the error will reoccur shortly after. Application event log records the following C2R error log. Are there any fixes for this as we have already reimaged and deployed new machines to impacted users.Aaron_Rd - Thanks for that tip about restarting the service. I have had this issue for over three years and have tried just about every suggestion folks have come up with. I have been dismayed that Microsoft seems to have done nothing to resolve this. We simply have to restart our two workstations with the problem every 36 hours or so. But so often, the issue comes up right when you really need to get something done and now have to close everything and reboot. Being able to restart the click-to-run service would definitely be easier. I will try it out.
BEBaker - Just a follow-up to @Aaron_Rd. Restarting the Click-to-Run service works great. It is a significant improvement versus restarting the machine. It is a bit frustrating that after a number of years, MS has not been able to resolve this one. If restarting this service solves the problem (albeit temporarily), I would hope that it might help narrow down the source of the problem and possibly lead to a permanent solution.
Muhammad Ali Khan
Dear Microsoft,Same problem here, since I clicked on use the "Try the new Outlook" feature 5 weeks ago and switching back. Outlook keeps nagging every 5 min or less to fill out my password, if I click on the Need Password status field in Outlook it signs in automatically. There is a password field visible at the moment it asks for a password and if filled out it connects as well.
Have tried reinstalling Office several times, clearing credentials, adding registry keys and clearing the cache. Removing old folders and cached files.
When reinstalled it takes a couple of hours when starting to ask for my password again.Gr. Harm
I will solve your problem in 2 steps. Please do not forget to like this solution.
1. Outlook ; click "File" then "Office Account."
2. Then click "Sign out" and first sing out completely, then sign in again, from the same path.
You are all set. Just close Outlook and restart. Now you start to smile and start to thank me.
Thanks, like others I have been hopeful with the confidence of posts such as yours. Sadly, it works for a bit and then we are back. For us, the issue won't appear for as long as 3 weeks and then one morning, the user comes in and Outlook is not connecting to exchange - "Need Password" at the bottom. They leave their systems on all the time so all I have to do is reboot and Outlook is happy again. Oddly, if they turn their systems off each night, the problem will still appear on the next random day. To me, that indicates it is the system reaching out to Exchange and encountering an error. Once the error is created, the reboot clears it somehow and the system is good... until it's not. Thankfully this client is replacing these "older" (6 yrs old - not Win 11 compatible) units in the new year. I've shared this thread with them so they know I'm on the job - lol.
Hello all!
I'm hoping my experience in this may help someone with something they may not have thought of...
July 10 2023 was the start of my hell period - started with one user being challenged for MS Password out of the blue - then one by one most of the organization started getting the popups almost every day or every other day. The sad part was that a small portion of our users started getting the dreaded "Outlook Loop" following by "Need Password" as the condition message (causing all Microsoft Products to fail by the way - including Teams and OneDrive.)
Opened about 4 trouble tickets with Microsoft during this period, with little or no solutions until the last agent, who was in contact with more senior support staff, asked what AV solution our organization uses. This location uses Trend Worry Free AV (Client/Server), and they suggested I "try it without Antivirus" - I initially balked as NOTHING changed in that area and couldn't have been caused by that but as a IT Tech myself I knew it was good practice to rule it out. We removed our corporate AV solution on 1 test machine with severe restrictions on usage and wouldn't you know it, all the problems went away! I was shocked - again NOTHING changed in our AV - no patches, no updates apart from the pattern files. (There were also no scheduled Windows update either - however the Microsoft Office Product offering is set to automatically install updates) The agent added that they have documented reports with customers with our same setup and the issue was the Antivirus. So Pass the buck time... I opened a case with the AV provider and in short order they had reports of this same issue as far back as May 2023 - they stressed that the problem is not just with their AV product but that it has been reported WITHOUT ANY aftermarket AV Solution! (implying Microsoft) Anyway for ANYONE that is curious what OUR solution was here is a synopsis of the Changes to OUR ANTIVIRUS SOFTWARE - Trend Micro:
I. Under Real-Time Scan / Scheduled Scan / Manual Scan> click +Add
Under directories in the Folders tab:
-----------------------------------------------------------
C:\Users\*\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
C:\Windows\SystemApps\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
C:\Users\*\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
-----------------------------------------------------------
Antivirus/Antispyware, under files tab:
-----------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exeII. Under the Behavior Monitoring Approved List:
-----------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exe
C:\Users\*\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
-----------------------------------------------------------III. For Trusted Program List:
Trusted Program List > Add program full path
---------------------------------------------------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exe
---------------------------------------------------------------------------------------------------I can imagine the headaches out there after reading all your reports -
Thought I'd add this avenue in case it helps someone out there.Good Luck!
- In Summer 2023 it also started in our case. Thank you verry much for sharing your solution, it solved the problem completely.
I added the exclusions in out av solution (even though it hasn't detected anything in that folder) and deleted "C:\Users\<username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" for every user that had this problem. After that, outlook asks for the password one time and works just as it should.I have been working on this problem for almost a year now and going through some of the possible solutions found here including yours. Thankfully I came across this thread and was able to show my clients that it is indeed an issue that many are struggling with. My main client experiencing this, the issue occurs sporadically. He will run fine for a week... even two or three and then boom, he opens outlook and at the bottom, it says it is not connected to exchange and that it "Needs Password" yet we don't have the ability to enter a password. The quick solution is a complete system reboot and he is back up for maybe another week or two. I have applied this suggestion (removing \microsoft.aad.brokerplugin) today. I'll know in a few weeks if it worked or not.
- In my case, I had to fix OneDrive first. Outlook "need password" was just a symptom of the issue. My OneDrive was messed up. Unlike Outlook, the OneDrive issues provided me with error codes and those were easy enough to chase down.
BEBakerit was a long journey through error codes and chasing them down online.
bottom line, sign out of OneDrive (unlink pc) by clicking on the cloud in the lower right of the windows task bar associated with the account having the issue and go to settings then account. then re-sign in (set onedrive file location to where it was before). I was unable to do this and that is where the trail began. Once OneDrive worked, outlook worked again.
I tried all the solutions on this thread and it was only when I attempted to add the AAD.Broker plugin that I got a meaningful error message, namely that the Web Account Manager service was not running. I started this and then the password dialog correctly appeared and I could sign in (to Word 365 in this case.
Hope this helps someone.
I had three machines with this same problem, and I too, followed all of the suggestions and spent countless hours over three years with multiple support techs. One of those machines is now a Win11, and the prob is gone, but the other two I have just gotten into the habit of restarting them every other day. I look forward to trying out your suggestion too.
Can you provide any more detail on your solution?
Thank you.
- I have a machine doing the same thing - affects Teams and Outlook. They're on separate accounts, so I don't know if that's possibly connected. One thing that *is* strange is that BackBlaze (cloud backup service) quits updating/running hourly backup checks at the same time that "need password" bug shows up or "sign in" in Teams.
I've tried the registry "fixes", no improvement. I've deleted the AADbroker files, no help there either. This is a very frustrating issue, and feels like some background cryptographic service is failing after a few hours or days. Of course, no help in event viewer either, nothing of use is visible there. I'll check next time BackBlaze quits and look at event logs around that time, maybe there will be something more useful, but nothing shows up in event log when "need password" shows up in Outlook or Teams refuses to work with my account.
Hi Guys,
I work as a tech guy for a large firm that uses outlook as our basic email sender and as of the last week or so we've had an increase of these "needs password" sync errors turn up.Initially we were having issues that users were working from home then having errors trying to sync with the exchange server, then they would log in office and the issue would resolve itself. however this issue has evolved to being users in office, the only recourse we have is to recreate the outlook profile in control panel and resync their profile with the system, the issue is if users have attempted to send emails before they noticed the error the outbox is usually stuck on the old, out of sync profile. for the last week we received 3 of these errors a day from different users. so far our attempts to fix this has turned cold and using fixes given in the conversation have been unable to fix the problem outright. we've tried a few changes to the registry and a cache flush of outlook as well.
Can anyone Advise what we need to do to get rid of this error? as the ramp in number for the error is concerning.
This is a late reply but since it is still a known issue I thought I would share how I fixed it. I know this likely wont work for everyone as I believe there are multiple causes for this issue.
I typically see it when setting up new client laptops that have Office/Outlook 365 and MFA enabled and are running Windows 11 Pro. When launching Outlook it shows "Need password", if you click that prompt a login screen appears and disappears immediately.
I tried clearing credential manager and setting up a new profile but the issue persists.
Finally I found under Settings> Accounts> Access work or school, they had a duplicate domain account listed. I disconnected one, and both disappeared. I then launched Outlook and a typical login screen appeared, I entered their credentials, passed the MFA check and Outlook connected and the issue was resolved.
- This worked for me, thank you!
- This solution resolved my issue.
We have yet to find a solution to this issue. We are not using Trend Micro. We did add exclusions to our AV, SentinelOne. No change. We've even tried a test PC without AV on it. No change. We can 'resolve' the issue by deleting the C:\Users\username\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder when the user is logged off. But we can't keep doing this over and over. This issue is a bane of our Help Desk. Any other thoughts on how to resolve this issue?
- This worked for me
I solved the issue by referring to this MS help page:
Outlook continually prompts for your password when you try to connect to Microsoft 365
Specifically I downloaded and ran the Self-diagnostics tool, selecting Diag: Outlook keeps asking for my password.
At the end of the auto diagnosis, the tool told me that my install of Outlook 2013 was not configured for "Modern Authentication" and gave me the option of either letting the tool fix the issue (which I did) or manually following the instructions here: Enable Modern authentication for Office 2013 on Windows devices
I then restarted Outlook 2013 and saw a new login prompt, different from the dialog that didn't work before and after entering my details Outlook successfully connected.
- We just got this issue when moving users from Office2016 to Office2021 and migrating their profiles between servers. Seemed to only happen where users had additional delegated accounts in their Outlook. I tried a few of the suggested fixes (Cleared Credentials from Credential Manager, started Outlook /safe) but not help.
I went to a solution I don't think I've seen suggested but is one I've used to fix Teams login issues and it worked!
Delete/Rename the following folder in the user's profile (user must be logged off to make these changes):
C:\Users\<username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
The next time the user logs in this folder gets recreated. Teams and Outlook started and prompted for credentials and working correctly now.
