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Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.
OneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage. Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?
Enabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?
Files not accessible on OneDrive app
My files are not corrupted - if I download them form browser site of onedrive, they can be opened without issues. Nevertheless, my pc folder synced by the OneDrive app, which worked fine until today, became problematic. PDF files show an "access denied" message. Tried logging out and logging in, didn't help.
Unable to @ mention external collaborators in comments within Office online files
Is anyone aware of whether Microsoft will someday enable the ability to @ mention users who do not belong to the M365 tenant within comments in Office online files? I've attached a screenshot of what this looks like in a Word Online file in OneDrive. There are a number of Microsoft feedback posts about this, but it really feels like an unnecessary gap in functionality. Anyone have any insights on roadmap?
Critical Sync Failure on macOS: Local data ignores Sync Engine unless manually opened
Environment: OS: macOS 15.7.4 (Sequoia) OneDrive Version: v.25.224.1116 File Provider: Apple File Provider (CloudStorage) framework The Problem: I am experiencing a persistent failure where OneDrive for Mac refuses to index or upload files moved into the local directory. The sync only triggers if I manually open each file or subdirectory, making bulk data management impossible. Files copied into ~/Library/CloudStorage/OneDrive-Personal remain in a "Pending" or "Online-only" state indefinitely. Standard "User Intent" triggers (opening the file) work, but the background daemon (fileproviderd) does not acknowledge local filesystem changes (FSEvents). Troubleshooting Already Attempted: 1) Standard Resets: Ran ResetOneDriveApp.command and OneDrive.app/Contents/MacOS/OneDrive /reset. 2) CLI Overrides: Attempted open /Applications/OneDrive.app --args -Settings (only opens Finder). 3) Metadata Clearing: Used xattr -rc to strip extended attributes and find . -exec touch {} to force timestamps; neither triggered the sync engine. 4) FileProvider Utility: fileproviderctl materialize is unresponsive or deprecated in this build. 5) Re-mounting: Attempted /unmount and manual cache clearing in Group Containers, but the UI remains "headless"—the Menu bar icon opens a Finder window instead of the Settings menu. Current State: OneDrive is functionally a "Pull-only" service. It downloads changes made on other devices, but will not "Push" local changes unless I recursively open every directory manually. Question: Is there a known method to force a full re-index of the File Provider local database when the standard reset flags fail to re-register the FSEvents observer?
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working. Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet. 0x800704cf. But the sign in works on a business account on the same PC. Does anyone have a fix? I have tried the following: restarting OneDrive reinstalling OneDrive clearing cahed credentials reseting OneDrive firewall/antivirus disable check check date and time settings web sign in works
