Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Adding a folder on an external drive to OneDrive
The reason for asking this question is existing discussions on the subject seem to provide contradictory information. Can I include a folder (i.e., D:\Finances\Taxes\TY 2024) on the USB external drive D: and all subfolders to the default OneDrive folders under C:\Users\nagdt\OneDrive so it will be backed up just like the default OneDrive folders, and if so, how? FYI... When I go to OneDrive Settings -> Sync and backup -> Back up important PC folders to OneDrive -> Manage Backup, I am not offered an option to add a folder in addition to the five primary default folders except for those folders under the five primary default folders. Thanks! NAGDT
Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.anyone else keeping files on two clouds just in case onedrive goes down?
hey everyone seen a few posts here about files going missing or sync just stopping randomly and it got me thinking about how much we all just trust one cloud completely my situation is i have onedrive for work, google drive for stuff i share with clients, and dropbox still has old project files from years ago that i never got around to moving. so im constantly opening three different tabs just to find one file. pretty annoying honestly couple months back onedrive just didnt sync a folder for a few days. i only found out when i needed something on another laptop. nothing was actually lost but it made me a bit nervous about having everything in one place with no backup plan so i started looking for something that just shows all three drives together. found a tool called All Cloud Hub (allcloudhub.com) and been using it since. it puts all your connected drives into one dashboard so you can search across all of them at once instead of checking each one separately. you can also move files directly from onedrive to google drive without downloading anything to your computer first which saves a lot of time it connects through oauth so your login details never go to them and your files stay in your own accounts. nothing gets copied to their servers. free plan covers up to 3 cloud accounts which was enough for me wont fix microsofts sync issues obviously but at least if something breaks on one side your files are still somewhere else does anyone else do something like this or is it just me being paranoid lol
