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Most recent files are not sync'd/backed-up unless you pause & restart OneDrive
As per the title - most recent files are not sync'd/backed-up unless you pause & restart OneDrive. This means you are always missing recent files from the backup, unless you remember to pause and restart OneDrive before closing Windows. How can this be prevented?Urgent: OneDrive Storage Discrepancy – Backend Audit Request
I’m the global admin and sole owner of the Microsoft 365 tenant for mailto:email address removed for privacy reasons. My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.
OneDrive deleted thousands of my files?
I'm hoping somebody here can help me, because I can't find any kind of "Support" link just for OneDrive. Yesterday, for no reason I can determine, OneDrive (personal) deleted a couple thousand old files of mine and put them in the Recycle Bin. I was not using even half of my 1 TB storage, and I did not delete these files myself. They were in various folders. Some had been accessed very recently, some had not been accessed in years. I looked for the files on the app on my phone, on the website, and by trying to find deleted files through apps on my phone (i.e. I looked for a deleted Excel file and it was not found). They were all different file types - Excel, Word, PDF, pictures. I cannot figure out why it did this, and I haven't been able to find any documentation of a known glitch. Has anyone else had this happen?“OneDrive Storage Spike – Backend Audit Needed”).
My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.OneDrive addmitting losing gigabites of content
I've been using OneDrive since it was called Windows Live SkyDrive, circa 2010. After years of using it as an archive for past projects (I'm a graphic designer), I've recently discovered that almost every single project I had there (and nowhere else) has disappeared. In reply, OneDrive escalation representative said “There is no possibility for recovering the data. Trust me, if there had been a single percentage of chance, I would have taken it”. This is unheard of; I’ve lost a large portion of my portfolio from 2012 to 2021. Did it happen to anyone else?
Onedrive on iOS sends some docx files to open in Word
Hello everyone. I have the Onedrive iOS app v16.19.8 installed. Lately, I have been working on three documents, which are modified copies of a fourth document. After Autosaving them, I tried to preview them on the app on my iPhone 15, and where 100% of the time the app would preview the document in an uneditable inherent viewer, these documents, and subsequently some other files, are viewed using the DEFAULT system viewer or it opens in the Word app I have installed. I require your diligent assistance in resolving this issue in the most efficient way possible. I can also attach screenshots if necessary. Many thanks.
Add option to cancel download of individual files in the OneDrive App
Once a download starts in OneDrive on desktop, there is no way to stop it. This is a huge issue for anyone dealing with working files that link to multiple files. Files should be able to be cancelled on an individual basis. An example of when this lacking feature becomes a problem is if you open a Premiere Pro project that links to multiple videos, these videos will start downloading. If you then close the Premiere Pro project, the files linked within the project will still download. These may be many gigabytes worth of files. Other reasons why you might want to cancel a download: You may no longer need the file to be downloaded You may realise that your internet connection is too slow for the download but still need to download smaller files to continue workingOnedrive Photos people tab constantly flickering
Onedrive Photos people tab is trying to open a side frame, then closing, then opening. It's happening on all 3 major browsers, cache cleared, incognito, no extensions etc. I tried to post more detail on the new Q&A site, no images or anything, just the console log, and it immediately deleted my post and banned me. So I'm trying over here.AI Cataloging of People and Especially Places is Horrific
Yes, granted Microsoft is a step behind Google in Photo management, but with Google I can have my Windows Picture folder seamless linked to my Onedrive Pictures folder which is also seamless linked to my phone. That is, say I take a photo on my phone, it will show up in my Windows pictures folder (a local copy, not a cloud pointer) a couple minutes later. It makes accessing my photos with local software like Adobe lightroom so much easier. No downloading or copying. Amazon Photos use to do this too but they discontinued support for it. With that said, they only recently (past year) started doing facial recognition and the places recognition is essentially useless as Google Photos correctly detects about 100+ different places for a few thousand photos. Onedrive will only show me one page worth (18 places) with no ability to scroll down and see any more. Just a shame.
OneDrive deleted local and cloud files
I had an issue with the OneDrive (OD) app where it was bogging down File Explorer. Simple navigation in File Explorer caused a long running busy cursor. Since I needed to get work done, I RMB'd the cloud icon, Settings, Pause Sync, Quit OneDrive. Whether that was right or not, I was simply following choices that were presented to me and I assume were allowed and harmless. I did get a message that syncing would be stopped. Fine, I'll turn on sync at the end of the day. When I turned sync back on, EVERY ONE of the folders under the root OD had a red X. OD's "solution" was to delete all these folders, and let OD re-sync from the cloud. All 800GB. That's the best Microsoft can do when there is a metadata issue? How about a file comparison between local and cloud folders, like rclone (free) or Beyond Compare ($50 for Pro Version) can do. Then resync only those files necessary. Anyway, I quickly turned sync back off and went home. I'll deal with this in the morning. Meanwhile, overnight there had been a Windows update and forced reboot of my machine. (Note: there are Linux machines that haven't been rebooted in years.) When I logged in I saw that OD had relaunched itself, and around half of my local OD files had been deleted. I immediately checked the online recycle bin and saw that no online files had been deleted. Whew, that's a relief. Now if only Microsoft placed a value on my time. By now I've lost all faith in OD, so I left it off, discovered rclone (https://rclone.org), and downloaded all my OD cloud files to external USB over the course of several days. During this process, I discovered that my entire music collection had been deleted from the cloud. These were legal files of CD's that I had purchased. I never received any notification from Microsoft that they were deleting my cloud files. The weird thing is the directory structure was still in place. I could see the artist and album titles, only the .mp3 and .m4a files were missing. My advice: don't trust OD to properly safeguard your data. Have a backup as well. If you do use OD, for example due to the free 1TB storage that comes with an O365 subscription, disable/uninstall the OD app and use rclone to sync your files instead. Use scheduled tasks to automate the process, and use sync logs to capture sync or copy results. Send yourself an email or another alert if an operation ends in error. Finally, with rclone + WinFsp, you can mount your OD cloud storage as a virtual drive (built in to Google Drive, although I don't use them either). Much better than the "cloud only pointers" in the file system although yes, you would need to manually copy files from that mount point to your desired directory to work with them (with any acceptable speed). Your next rclone sync job would copy it to the cloud. If your online data is important to you I recommend you consider other cloud providers. The low amount you'd pay would be worth it rather than important files go missing. After deep research over a couple weeks I went with Mega. So far so good and much superior to OD, both online and their sync app. DYOR, YMMV. I did open a support ticket for the missing music library but as expected received no help or sympathy from Microsoft. But don't take my word for it. Here is a chat transcript from ChatGPT about this issue: https://chatgpt.com/share/68730707-3e14-8007-a0d7-ea3801c0dbe3 And to confirm ChatGPT's results I did the exact same prompting of Copilot (owned by Microsoft): https://copilot.microsoft.com/shares/1PvUsJBk3xDRUZcqx37VA I hope this information from my negative experience with OneDrive is useful.
