Forum Discussion
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working.
Stuck on signing in.
After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet.
0x800704cf.
But the sign in works on a business account on the same PC.
Does anyone have a fix?
I have tried the following:
- restarting OneDrive
- reinstalling OneDrive
- clearing cahed credentials
- reseting OneDrive
- firewall/antivirus disable check
- check date and time settings
- web sign in works
23 Replies
Having the same issues. Tried uninstalling the march security updates and all the other tricks but nothing works.
Microsoft's silence about this is deafening,Today suddenly I couldn't open any files synced to OneDrive and I noticed that it's stuck at signing in. Rebooting, restarting apps, restarting "Microsoft Account Sign-in Assistant" service don't help. I can't find that "Microsoft Cloud Identity Service though. I really need to have an access to my files through my laptop!
Make sure you are viewing services.msc and not task manager (Win key + R) services.msc
Try uninstalling the March 2026 security update. After that, I was able to re-install the update and sign in again.
The same 0x800704cf error happened to me all this week and I'm on Windows 10 ESU.
I finally solved it. It's MS' bad updates. Updates aren't only breaking Win11, they break Win10 too.
I uninstalled the March 10th 2026 Security Update for Microsoft Windows (KB5078885), rebooted and everything is fine (although not sure if I should update again! I might give it a go, otherwise not be securely up to date?)
It started with OneNote, OneDrive, and Outlook and Feedback Hub (Win 10 desktop apps) not signing in, although I was signed into Windows 10 just fine, MS account worked, and I could use web apps fine. I thought 365 servers were down, but Android apps were working.
In troubleshooting, I restarted the 2 identity/sign-in services rypmar​ , although it didn't fix my problem before uninstalling the security update. I'm also wondering if Microsoft Cloud Identity Service should be set to Manual or Automatic? Mine is set to Manual and not even running, yet all is working since uninstalling the March '26 security update.
It's almost as if MS is actively pushing us away from Windows. They need to come back with a Win12 in the style of Win7, efficient and stable.
I have tried all the solutions stated in various replies and nothing has worked for me.
Microslop CBA to vibe code the solution X"DD
Please let me know if you got it working, I have the same issue on another pc, and the update didn't fix it.Help. How do I fix this. Im done with MS
I am having the same issue on my desktop. I have tried all the solutions in the various replies above but it does not work. I am able to login on my browser but not my drive.
I am having same issue, cant sign in it gives error check internet connection.
Latest update 25h2 for Windows 11 has fix the issue for me.
I'm having the same issue but in addition to that OneNote is behaving the same way. I get the "you need internet access ....". I have also gone though all suggestions with reinstalling OneDrive clearing cache checking network proxy, VPN ...
