error message

Highlighted
Occasional Contributor

Hi everyone, 

 

my colleague is trying to open a document he was working on, (it is a template style doc) but when he tries to open it he is getting the message i have attached a picture of. does anyone know WHY this is happening and how to fix it?

1 Reply
Highlighted

Hi @Tullyk 

 

The file appears to be on a network drive (N:).

 

Have you tried copying the file locally to his desktop and try to open the file then? It could a permission issue or the other scenario is that the file has become corrupted.

 

Good luck

Damien