error message

Copper Contributor

Hi everyone, 


my colleague is trying to open a document he was working on, (it is a template style doc) but when he tries to open it he is getting the message i have attached a picture of. does anyone know WHY this is happening and how to fix it?

1 Reply

Hi @Tullyk 


The file appears to be on a network drive (N:).


Have you tried copying the file locally to his desktop and try to open the file then? It could a permission issue or the other scenario is that the file has become corrupted.


Good luck