Oct 09 2019 05:29 AM - edited Oct 19 2019 03:48 AM
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.
After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.
also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.
I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.
the scary part is that it's not listen under the known issues in here:
anyone else having the same problem?
my specs:
i7 7700K
16GB RAM DDR4 3200Mhz
IGPU graphic card
SSD M.2
Feedback to upvote:
Oct 21 2019 04:51 AM
I couldn't even update to the latest build as it won't perform a normal soft restart. I think someone at MS could do with looking at their regression testing.
Oct 21 2019 06:29 AM
I'd just succesfully updated to the latest version (1903 build 19002.1002) and after that the + Cumulative Update for Windows 10 Version Next (10.0.19002.1002) (KB4526447) installed properly. HOWEVER, immediately after downloading and installing the newest build the OS refused to reboot, so the system stopped to install ! The solution to this is to first sign off and from there restart. You will see that the OS now will start installing to the next build. (So you should execute cold start when the OS hangs in reboot cyclus! and from there -once the OS is online- sign off and restart from there). Good luck!
Oct 21 2019 12:38 PM - edited Oct 21 2019 12:39 PM
If Windows updates download the files of the update then you can force restart, immediately after computer boots up, do a soft restart and it will go into update installing phase,
you can also sign out and then restart
or use one of the options from here
Oct 21 2019 04:18 PM
I cant install the new update to fix the restarting issue because it doesnt allow the restart to complete.@HotCakeX
Oct 21 2019 04:38 PM
so if it is solved, how do i get the update if my computer wont restart??? @MDM-1
Oct 21 2019 06:21 PM
Oct 22 2019 12:08 AM
You can use the methods above to do it
Oct 22 2019 05:36 AM
Ive done this literally dozens of times without success@MDM-1
Oct 22 2019 05:40 AM
I have tried every possible scenario listed, with using the logout and update with the start button... it seems to install the update , but then gets locked up on the Black HP screen and never moves past this... tried this again last night and left it until this morning... no success. VERY FRUSTRATING@HotCakeX
Oct 22 2019 05:45 AM
Oct 22 2019 05:51 AM
Oct 22 2019 03:12 PM
Oct 23 2019 12:23 AM
Oct 23 2019 09:22 AM
I have tried this method ( along with all of the others) literally dozens of times and my computer still does not reboot to install the update! Here are the steps I am taking:
1_: Download the update (19008.1 vb_release)
2: Sign out and allow the update to progress
3: Computer then reboots and stops at the HP logo
4: I manually restart by pushing the power button to turn off and push it again to reboot
5: when it reboots I click on the power button with the mouse on the lower right side of screen and select update and restart.
6: Still it doesnt work
WHAT AM I DOING WRONG? @Renlei
Oct 23 2019 10:13 AM - edited Oct 23 2019 10:18 AM
"3: Computer then reboots and stops at the HP logo"
Ah, but you have a completely different issue, for you it does not boot/start correctly! So it simply Fails to update.
Oct 23 2019 10:16 AM
Is there a service somewhere that you know of that can do this for me? ive tried every scenario so many times, im completely over it.@HotCakeX
Oct 23 2019 01:17 PM
this is all due to the Build 18999 issue that doesnt update@MDM-1
Oct 23 2019 01:18 PM
Oct 23 2019 01:19 PM
Oct 23 2019 01:42 PM
I have no idea how to do this. @HotCakeX