Oct 09 2019 05:29 AM - edited Oct 19 2019 03:48 AM
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.
After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.
also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.
I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.
the scary part is that it's not listen under the known issues in here:
anyone else having the same problem?
my specs:
i7 7700K
16GB RAM DDR4 3200Mhz
IGPU graphic card
SSD M.2
Feedback to upvote:
Oct 23 2019 02:01 PM - edited Oct 23 2019 02:04 PM
It's okay, you can use this video to know how to use that website to get official ISO files from Any insider build that are straight downloaded from Microsoft servers
this video will help
https://www.youtube.com/watch?v=erIYddqUvPY
also an Important article that should cover everything
Nov 03 2019 08:05 PM
@nikitat1260 This is a helpful thing to try, except i cant even get past the endless circle at boot, no hdd activity whatsoever, nothing....but at least i found a potential solution...
Not even sure how this thing even happens...its been working fine forever, then it suddenly starts not completing the shutdown process...and yada yada yada like we've heard. I'll keep tabs on the thread...
Nov 04 2019 12:17 AM
Dec 19 2019 03:27 AM
I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.
Dec 19 2019 04:06 AM
@abdulla31815 wrote:I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.
Hi,
Which insider ring and version are you using?
Jul 24 2020 06:26 AM
Sep 24 2020 05:39 AM
@Eddie Leonard Trying to open this matter again. I have the exatly same issue described, but build 20215.1000, far more recent.
Sep 24 2020 07:06 AM