Jan 07 2022 08:35 AM
This issue occurs in Windows 11
The expected result is that both DYMO LW450 DUO Label and LW450 DUO Tape install correctly, however only the LW450 DUO Label installs while the LW450 DUO Tape's status is displayed as "Error". The device was connected with USB.
There seem to be issues with other manufacturers (Brother, Canon, HP, etc.) when installing multiple printers/scanners and the root cause of this instance may be related
Please respond regarding the status of this issue or workarounds for Windows 11.
Thanks,
David
DYMO Development Team
Jan 13 2022 02:36 AM
Jan 17 2022 01:38 AM
Jan 17 2022 01:44 AM
Jan 18 2022 01:09 AM
Hi @JoeriSw, yep, that seems to be the only fix for me too. What a shame as Microsoft has known about this problem for so long and yet still haven't/refuse to fix it. Thanks for posting this up!
Jan 20 2022 03:54 AM
Same problem on my side with my Dua 450...
I hope someone will find a workaround.
Yannick
Jan 20 2022 01:02 PM
@YannickH , @DavidR_DYMO
IF (!) you happen to have two Dymo printers, it is possible to use a workaround to this issue; the first machine has to be installed as the Tape printer (on USB001 port, which is the usual default) and the second as the Label printer on a different port (eg. USB002). With this arrangement, you can then toggle between the two printers / respective label types in the Label software (either Label v.8 or Dymo Connect) and be able to print successfully. I have however found that it only seems to be stable if the Tape machine is plugged in directly to a primary USB port on the PC, while the Label machine seems OK via several tiers of USB hubs.
What appears to have been broken by Win 11 is the ability to support two multifunction devices through a common USB Port.
What this really needs (as David from Dymo tech support has clearly flagged) is a permanent fix with a software patch from Microsoft. Soon would be really helpful, please !!
Jan 21 2022 05:10 AM - edited Jan 21 2022 05:22 AM
@DavidR_DYMO
Just to add, this is definitely a Windows 11 issue. I have been trying to find a solution for 2 days for my LabelWriter 450 Duo. I have tried the latest software from Dymo and even tried 2 previous versions. Same issue. Label Side is fine, Tape side is not recognised.
The only way I managed to get the Tape side to work on Windows 11, was to manually delete the Label Printer, and Manually install the Tape Printer in the Windows settings.
NOTE: This only worked until I disconnected the printer from USB and re-attached. It then defaulted back to Label and the Tape side is shown as permanently "not connected".
I then tried the printer on an iMAC for completeness. Works straight away (both printers) using the latest download from Dymo for Mac. The printer is therefore confirmed fine.
Let's hope Microsoft eventually admit liability and fix the issue.
Jan 21 2022 05:18 AM
Jan 21 2022 05:28 AM
I have found that if I disconnect the Label Printer's USB cable after shutting down the PC (leaving the separate Tape one connected) and then reconnect the Label USB once the PC has fully booted up, I am able to maintain stable operation with both Tape and Label printers.
This arrangement is only viable due to having 2 separate Dymo Duo 450s - and that purely because the Tape printer in the original one had failed (mechanical) and I had bought a new machine intended to replace it.
I'm not seeing any response from MS in this forum which I would have expected by now since the Vendor (Dymo) have formally raised the matter with them....
Jan 21 2022 12:36 PM
I installed Windows 11 in mid-October 2021 and immediately got the problem with the Duo450.
At the end of November 2021, I opened my first ticket with DYMO Germany. No solution.
So far, the compatibility chart on DYMO.COM shows that the printer is compatible with Windows 11, but it isn't. I cannot see any information about the Windows 11 issue on DYMO.COM.
The printer is still being sold and Windows 11 has been out for almost four months. Windows 11 customers should be informed before purchasing that the printer will not work at this time.
Jan 21 2022 03:24 PM
Jan 21 2022 10:03 PM
Did you update Windows 10 to Windows 11 on the same machine and then install the updates?
I did a clean install of Windows 11.
Jan 22 2022 01:54 AM
Jan 22 2022 05:13 AM
Jan 22 2022 11:34 PM
Jan 23 2022 11:56 AM
Jan 23 2022 11:04 PM
Jan 23 2022 11:10 PM
Jan 24 2022 12:38 PM - edited Jan 24 2022 01:09 PM
Hi @IngoM56 , thank you for sharing this workaround. I hope this will be of use to other users.
As of right now the DYMO developers aren't aware of improvements we can make to resolve these Windows 11 printer driver issues. At it's core, it's caused by the way Windows 11 handles these printer drivers.
If anyone at Microsoft sees this and has feedback for the DYMO team or an update on the status of the work on this issue, please reach out to me via this platform. I'll be sure to revisit the thread. Thank you.