Second-hand laptop stuck in previous owner's Windows Autopilot tenant – how to reach human support?
Hi, I'm trying to find the correct human Microsoft support team for Windows Autopilot deregistration. I own a second-hand Lenovo ThinkPad X1 Yoga Gen 6 which I purchased on eBay on August 6, 2023. I used Linux on it for the last few years, so I only discovered the problem now after installing Windows 11 Pro. During OOBE, the laptop downloads an Autopilot profile belonging to a previous organization and forces organizational enrollment. Autopilot diagnostics confirm: CloudAssignedForcedEnrollment = 1 IsForcedEnrollmentEnabled = 1 DeploymentProfileName = CSE Autopilot Pilot I have no relationship with the previous organization and no access to its tenant. The eBay seller is no longer active. I contacted regular Microsoft Windows Support. I provided: eBay purchase/order confirmation signed bank transaction device serial number screenshots Autopilot.cab diagnostics Support acknowledged that I own the device and that I cannot remove the registration myself. However, instead of escalating the case, they repeatedly directed me to Autopilot deployment documentation, Feedback Hub and Tech Community. Microsoft's documentation says that a device permanently leaving an organization should be deregistered from Windows Autopilot. I have also found Microsoft Q&A cases suggesting that Commercial/Intune Support can review inaccessible-tenant deregistration cases after proof of ownership has been verified. My question is simply: how can a private end user actually reach a human Microsoft Intune/Autopilot support engineer who can review and escalate this? I do not have an Intune tenant or access to the previous organization's tenant, so I cannot open a support request from their Intune Admin Center. I am not asking for a way to bypass Autopilot. I am asking for the legitimate device ownership to be reviewed and the stale Autopilot registration to be removed from Microsoft's service. If anyone from Microsoft can provide the correct support route or escalate this internally, I would greatly appreciate it.
Multiple language setting issues
Windows 11 language / display-language problem on Lenovo ThinkPad E14 Gen 7 I have a new Lenovo ThinkPad E14 Gen 7 running Windows 11 Pro. I am having two related but distinct problems with the Windows language configuration. Windows language / display-language problem I want Ukrainian to be the Windows display language, while also having English installed as an additional language. However, Windows does not consistently retain the language configuration. In particular, after reopening the laptop, the Windows interface can unexpectedly switch to Ukrainian instead of retaining the language that was being used previously. The behaviour is strange because my old ASUS laptop has essentially the same language configuration and correctly retains the previously used language. Troubleshooting already attempted: Checked and adjusted the Windows language settings several times. Checked the installed languages, language packs and preferred-language order. Tried changing the configuration through PowerShell. Tried removing Ukrainian through PowerShell, but this did not work. Ukrainian could be removed successfully through Windows Settings. Tried various PowerShell commands to correct the Windows language/display-language configuration. Restarted the laptop several times after making changes. The Windows interface has at times appeared partly in English and partly in Ukrainian, even when the language settings appeared correct. Ran/tried Windows system-repair procedures such as DISM and SFC. DISM had previously appeared to stall at around 64.01%. I also checked the language selector itself; it can show the expected languages even when the actual Windows display language behaves incorrectly. Today I tried a more complete reset of the language configuration: First I deleted Ukrainian. Reinstalled it, nothing changed. Then I deleted English as well and reinstalled it Nothing helped again __________________________________________________________ Lock-screen / reopening problem There is a separate problem concerning what happens after locking the computer or closing and reopening the laptop. After reopening the laptop, Windows does not reliably return to the language state that was last being used. Instead, it can switch back to Ukrainian. I investigated whether this could be related to the language used by the lock screen/sign-in environment rather than the normal user profile. I have already: Checked the normal Windows language settings. Checked the preferred-language order. Investigated the distinction between the user's language configuration and the lock-screen/sign-in language. Tried changing the relevant settings through Windows Settings. Tried PowerShell commands intended to align the user, system and sign-in language configurations. Restarted Windows after making changes. Tried to sign out of my Windows profile, but the attempted sign-out did not produce a normal sign-out; Windows essentially returned to the locked state. The important comparison is that my old ASUS laptop behaves correctly with the same general language setup: it returns to the previously used language after reopening. The new ThinkPad does not. At this point, I am trying to determine whether the problem is caused by a corrupted/inconsistent Windows language configuration, by the separation between the user language and the lock-screen/sign-in language, or by a Windows 11/ThinkPad-specific issue. Thank you!
After the screen enters sleep mode, it gets stuck in an on/off loop.
After the screen enters sleep mode, the GPU starts cycling on and off, and the monitor gets stuck in an infinite on/off loop. I’ve already replaced the motherboard and CPU, reinstalled Windows, swapped the liquid cooler, and updated the BIOS... but the problem persists. As soon as the screen sleep timeout is reached, the GPU starts cycling its fans on and off at 1.8-second intervals, and consequently, the monitor enters this infinite on/off loop. I have been using Windows 11 Pro the entire time.
Why does File Explorer show blank icons for .exe files on Windows 11?
Why do some .exe files in File Explorer suddenly show up with a blank white icon instead of their normal program icon, even though they still launch correctly when I double-click them? It only happens to certain executables, and rebuilding the icon cache or restarting Explorer only fixes it temporarily before the blank icons come back. Is this caused by a corrupted icon cache entry, a missing resource in the executable itself, or something with the shell's thumbnail handler? And is there a way to force Windows 11 to regenerate the proper icons without reinstalling the affected programs?New TV has buzzing audio when connected to PC – headset works fine
Just hooked up my PC to a new 65-inch TV and the audio is nothing but a constant buzzing sound. I've tried every possible Hz setting in Windows sound settings, adjusted every TV audio option I could find, but nothing fixes it. The weird part is that my headset works perfectly fine when plugged into the same PC—so it's not a driver issue at the system level. The TV itself handles audio from other devices without any problems, so it seems like something specific to how Windows is talking to this display. I've gone through the basic troubleshooting in Windows sound settings, but I'm out of ideas at this point. Feels like there's some setting buried deeper in the advanced sound options that I just don't know about. Anyone run into this before or know what else I should check?
I just installed a new Windows 11 with a new MS account, but it is not Administrator
I just loaded my HP laptop with new Windows 11, created a new MS account... but the account does not have administrator privileges. I went through the process of activating the built-in Administrator account to elevate my new account to Administrator - it didn't work. All of the setup went smoothly. But when it was all done? No administrator. Thanks for your help. This is quite frustrating.File History has stopped functioning
My file history program has stopped functioning. I tried searching the internet for some of these error messages and I have not found anything that has a solution that works. I tried deleting the backup on my backup drive, and also deleting the file history data/configuration folders so it would "start fresh" and I still keep getting errors. Here are some of the errors: Also have gotten a bunch of different errors for "reparse points". This is one example. I tried to exclude some of these folders from the backup but it didn't seem to help. But how do I find and eliminate a "reparse point" so it doesn't cause the file history to fail? And why doesn't file history just ignore those folders and go on and back up everything else?
Why does Windows 11 keep resetting my desktop icon layout after every reboot?
Why does Windows 11 rearrange my desktop icons every time I restart, even though "Auto arrange icons" is turned off? I keep my games and folders in specific spots, but after a reboot they either shift to a different position or bunch up on the left side. It doesn't happen every single time, but often enough to be annoying. Could this be caused by a display resolution change, a corrupted icon layout cache, or something related to a recent update? And is there a way to lock the icon positions so Windows stops moving them?Why does Windows 11 Search show web results before my installed apps?
Why does typing an app name into the Start menu search bring up Bing results and web suggestions before it shows the program that's already installed on my PC? Why does it sometimes completely fail to find local files that I know are on the drive, yet it happily pulls in a dozen unrelated web links? Could this be tied to web search integration that can't be fully turned off, a corrupted search index, or something a recent update changed? And is there any way to make local results appear first, or at least stop the web results from cluttering the list?
