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AdaR3n's avatar
AdaR3n
Copper Contributor
Feb 16, 2026

Issue Printing in Color on Windows 11

I am having an issue enabling color printing on Windows 11 for my HP OfficeJet Pro 6978 printer. I have tried uninstalling and reinstalling the printer several times, installed the latest printer drivers for this model, and made sure that it was set up using a Standard TCP/IP Port instead of WSD. Here is what my computer is showing when I attempt to print:

Ink cartridges installed have a sufficient amount of ink (I just installed two new ink cartridges). Any possible solutions would be much appreciated!

configuration
device management

3 Replies

  • AdaR3n's avatar
    AdaR3n
    Copper Contributor
    Feb 22, 2026

    JayJayson102​ There is no option for Color Printing Mode in Advanced Settings. I have included a picture of how my screen looked when attempting to find this option. Thanks for the potential solution though, I appreciate it.

     

  • JayJayson102's avatar
    JayJayson102
    Copper Contributor
    Feb 21, 2026
    1. Click on the Window icon and open Settings
    2. In the setting click on Bluetooth&devices on the left pane.
    3. Click on the Printers&scanners
    4. From the list of installed printers, click the name of the printer you want to set up
    5. Click on the Printing Preferences
    6. Click on the Advanced option
    7. Click on the Color Printing Mode
    8. Choose the True Color option
    9. Click OK


      if you cannot see the color option on advance option and share your findings.
  • printertales's avatar
    printertales
    Brass Contributor
    Feb 21, 2026

    On Windows 11, this usually happens if “Print in grayscale” is turned on. Go into Printer Properties → Printing Preferences and make sure grayscale/black & white is unchecked for your HP OfficeJet Pro 6978. Also confirm it’s using the full HP driver, not a generic Microsoft one, that can block color options.