Forum Discussion
Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely
This issue occurs in Windows 11
The expected result is that both DYMO LW450 DUO Label and LW450 DUO Tape install correctly, however only the LW450 DUO Label installs while the LW450 DUO Tape's status is displayed as "Error". The device was connected with USB.
There seem to be issues with other manufacturers (Brother, Canon, HP, etc.) when installing multiple printers/scanners and the root cause of this instance may be related
Please respond regarding the status of this issue or workarounds for Windows 11.
Thanks,
David
DYMO Development Team
239 Replies
I can confirm that Dymo DLS8Setup8.7.4.exe DOES WORK FOR ME.
It kinda leaves the question "why doesn't the Dymo Connect software work"....?
I used the following guidance from Dymo support specifically the section for Windows 11 and solved my printing issue but the Dymo Connect app still briefly hangs at startup.
https://help.dymo.com/s/article/What-do-I-do-if-my-printer-is-listed-as-unspecified-or-unknown?language=en_US#:~:text=Update%20the%20driver,included%20with%20our%20DYMO%20software.
History: My issue presented after installing 23H2 Windows update. The driver had installed and I could print a test label from the list of Windows printers but the Dymo LW device in the Dymo Connect app always said "virtual" instead of "connected" and would not print.
hi All
as at Dec 2023 I have upgraded both ny Windows 10 and 11 pcs and loaded an older version of Dymo software 8.5.4 and both pcs can access and printer to my LabelWriter Duo without issue.
So it could point to an issue with the latest Dymo Connect software as well as MS
… Just saying
- Dymo connect only works with the new duo 450, not the old model. We had both and both didn't work until a recent windows update. But now everything works fine for both the regular duo and the duo 450, using their specific software suite.
- Many thanks everyone for helping on this - all sorted!
- I've managed to fix it somehow.
When connected, my LabelWriter450 was going into "unspecified" category.
I used "Add printer" in "Devices and Printers" (Control Panel), then "The printer that i want isn't listed".
I selected "Add a local printer or network printer with manual settings". In "Use an existing port" I've selected "USB001 (DYMO LabelWriter450)", followed steps and it worked.- I tried it but still no joy. When I try to print to this added printer (listed as a virtual device) Win11 just reports the printer is not connected.
The original tape printer (installed by the Dymo Connect software) is shown as "Disconnected".
It's a pity this situation exists but I'm resigned to the fact that I only have a label printer and no tape printer. I can live with it.- Initially I had the same - it was virtual device on my DYMO Connect Software and listed as "Unspecified" in the Control Panel\All Control Panel Items\Devices and Printers.
Can you check if your system detects this printer (in Control Panel\All Control Panel Items\Devices and Printers)?
If it does, I may do some screenshots as how I made it work, if that'd be any help.
- Was this Windows 11?
Correct, Windows 11.
I gave up about a year ago, waiting for something to be fixed by Microsoft.
I needed label maker today urgently and this solution worked for me.
have decided to return my Dymo, I refuse to pay good money for a machine that will not work for the purpose I purchased it.
GenieExh I agree. This has really put me off using the machine, I now tend to write labels by hand. The machine is gathering dust now.
- I've just come to print on the tape and can confirm it's back to square one - it does not work.
Very very disappointing.
I got it working by creating a Virtual Machine with VMware player, installed windows 8.1 x64, installed the Dymo software. And now it works like a charm. But pretty crazy that you need a VM to run your printer. (Works both with the old Duo and the new Duo 450, and the old and new software)
Ich habe jetzt eine Lösung für mich gefunden, so dass die Etiketten wie Klebeband funktionieren.
Zunächst einmal ist es sehr traurig, dass Kunden ihre eigenen Lösungen finden müssen, ich weiß nicht, wer die größere Ursache des Problems ist Microsoft oder Dymo 😞
Also nun zu meiner Lösung:
Meine Frau bekam einen neuen kleinen PC (vor ca. 1 Jahr) und ihr alter PC würde durch einen Fujitsu Esprimo Q900 Core i5 2520M 2.50 GHz durch einen Q920 ersetzt.
Auf dem alten Q900 war noch Windows 10 Version 1909 Build 18363.1082 drauf.
Ich habe alle Netzwerke deaktiviert, sodass es nicht aktualisiert werden kann. Ich habe die Dymo-Software installiert und alle beiden Drucker funktionieren.
Ja, es ist nicht die beste Lösung, aber ich habe dieses lästige Ding nicht mehr.
Und warum muss ich einen neuen Dymo kaufen, dass es unter Windows 11 funktioniert, das sehe ich überhaupt nicht.
Ich stehe zu meiner Meinung, dass Microsoft und Dymo eine gemeinsame Sache machen, so dass neue Hardware verkauft wird, es ist lächerlich, dass diese großen Unternehmen keine Lösung finden können.
Wie gesagt, Dymo-Hardware wird in Zukunft nicht mehr für mein Büro gekauft und ich werde mir Windows 11 von Microsoft genauer ansehen. Wenn es wieder Probleme verursacht, werde ich dann überlegen, zu Apple oder Linux zu wechseln, obwohl ich absolut keine Bindung zu beiden habe.I have now found a solution for me so the labels work like tape. First of all it's very sad that customers have to find their own solutions, I don't know who is the bigger cause of the problem Microsoft or Dymo :( So now to my solution: My wife got a new small PC (about 1 year ago) and her old PC would be replaced with a Fujitsu Esprimo Q900 Core i5 2520M 2.50GHz Q920. The old Q900 still had Windows 10 Version 1909 Build 18363.1082 on it. I have disabled all networks so it cannot be updated. I installed the Dymo software and both printers work. Yes, it's not the best solution, but I don't have this annoying thing anymore. And why do I have to buy a new Dymo that it works on Windows 11, I don't see that at all. I stand by my opinion that Microsoft and Dymo are doing something together so that new hardware is being sold, it's ridiculous that these big companies can't find a solution. As I said, Dymo hardware will no longer be purchased for my office in the future and I will be looking more closely at Windows 11 from Microsoft. If it causes problems again, I'll then consider switching to Apple or Linux, although I have absolutely no commitment to either.
- Under Australian consumer law I am entitled to return my label maker (under warranty) as it is not fit for purpose. Given this has now been an issue for 10 months it is clear there is no desire for either Dymo or Microsoft to get the problem rectified.
Since yesterday I got it running.
System: Win11 21H2
First I installed the Dymo Software Dymo Label v.8.7.4.48936 for the LW 450 Duo.
After that I was able to print labels but unable to print tapes. So I decided to install the DCD Software 1.3.2.18 as described to be compatible with win11 in the compatibility chart.
Inadvertently I started the Dymo Label v.8 Software again and thats it. Both drivers were available and working. Now I can print labels and tapes at the same USB Port with only one printer. Just like it was a year ago with win10.
It's a bit like magic and unexplainable, but works fine even if I don't know how.
Hope you can solve your issues too...
Michel
Tonmichel, Can you add some screenshots, please? Looking for the device manager list for printers and printer queues. Also, would like to see screenshots of the two DYMO programs running and seeing both drivers. And one more of the print management MMC showing the drivers, ports, and printers.
thank you for the help.
PS: DYMO and Microsoft are both ridiculous for not fixing this problem.
- I am so sorry... I found two different drivers from my old device, the older LW 400 Duo and deleted it. No it ain't working anymore... I'll try to fix it and be back on monday...
Sorry for that guys...
Have a nice weekend.
- Does it work after a reboot?
- We have also experianced this issue but on Windows 10 machines. We have found that it has been caused by the update KB5015807. Uninstalling that and rebooting resolved the issue. We had this at multiple companies and users that we support and this worked for all of them.
Hope it helps others- Is there a way to uninstall that update when it’s not on my history list?
- As a regular Joe, I just want my Dymo printer to work with Windows 11. Is that too much to ask from the mighty Microsoft
I don’t think it just a Windows 11 problem. Tried Windows 10. Worked once then doesn’t work after that. Looked at the drivers. It says further installation required. Just like on Windows 11
- I agree, this problem already started in Windows 10 for me, somewhere in oktober or earlier.
A week or 3 ago I managed to make it work in Windows 11, it worked until I rebooted.- Dymo Label Writer 450 and 450 Duo with work on Windows 10 (any version).
They WILL NOT work on Windows 11 Home. They will work on Windows 11 Pro and Enterprise.
Hope this helps.
- I can confirm joining the insider programme, and chosing the beta level the build that is being installed makes the dymo labelwriter work!
Excellent news that the MS cogs are finally whirring ! And there now seems to be a working solution.
However, I am mildly confused here.... I have the Preview Build 22621 which is the current Beta Channel (https://blogs.windows.com/windows-insider/2022/05/11/announcing-windows-11-insider-preview-build-22621/). Which does not work correctly with Dymo LW450 Duo. I have managed to get it to spasmodically print a couple of both labels and tapes, but never both working at the same time and certainly not even reliable with just one or the other.
It appears that Build 25126 is actually in the Dev Channel... (https://blogs.windows.com/windows-insider/2022/05/25/announcing-windows-11-insider-preview-build-25126/)
Can anyone please just clarify - although it is obviously simple to move to the Dev Channel, it is not so easy to retreat back to the Beta or Release Preview Channels as a full clean install of Win11 is required....
Many thanks,
Best regards,
Kevin
