Forum Discussion
Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely
Hello Dymo Users,
As I've separately advised to David, I raised a Fault Report with Microsoft on 21st January. When I enquired this week regarding developments, they confirmed they were looking at the problem and that a patch will be released to fix it. It sounded like it would be included in a Patch Tuesday release, though no timescale was given. I was promised that they would give me an update (not sure when!). If nothing heard I will follow up.
I imagine that the more such reports they receive, the more seized they might become to delivering a permanent fix ! Here's the link to the page to start off a report:
https://support.microsoft.com/en-us/home/expcontact?AppVer=smcexp1&ContactUsExperienceEntryPointAssetId=298cfd5f-df1f-c66b-36ad-f2a61a73baad
Or you can use the 'Get Help' App within Windows - here's a handy link to that too:
https://support.microsoft.com/contactus#
Best regards,
Kevin
KevinW I contacted MS about this issue too, 3rd party (I assume) "tech" remoted in to check the issue, by the time they were done it didn't work at all, then when I tried reinstalling now my printer prints one label and feeds out 10-15 more blank ones, every time. I am supposed to get an email about the original issue though tbc...
- Nice one. Let's hope Microsoft sort this annoyance.
I look forward to seeing the fix.Have just been on a series of chats/calls with MS. Description of the issues with Dymo 450 Duo have also been inserted via the Feedback Hub again and the details extracted and forwarded to the Engineering Team directly by 2nd Line Support. They also now have this blog/forum in view and I understand are now actively addressing the fault. Not sure whether the previous information about a patch being worked on was correct or not. MS may well need to collaborate with Dymo (David) to achieve a resolution..... Further feedback on developments has been promised....
Best regards,
Kevin
- Great news. Thanks fir the update.
