Forum Discussion
Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely
This issue occurs in Windows 11 The expected result is that both DYMO LW450 DUO Label and LW450 DUO Tape install correctly, however only the LW450 DUO Label installs while the LW450 DUO Tape's sta...
DavidR_DYMO
Just to add, this is definitely a Windows 11 issue. I have been trying to find a solution for 2 days for my LabelWriter 450 Duo. I have tried the latest software from Dymo and even tried 2 previous versions. Same issue. Label Side is fine, Tape side is not recognised.
The only way I managed to get the Tape side to work on Windows 11, was to manually delete the Label Printer, and Manually install the Tape Printer in the Windows settings.
NOTE: This only worked until I disconnected the printer from USB and re-attached. It then defaulted back to Label and the Tape side is shown as permanently "not connected".
I then tried the printer on an iMAC for completeness. Works straight away (both printers) using the latest download from Dymo for Mac. The printer is therefore confirmed fine.
Let's hope Microsoft eventually admit liability and fix the issue.
I have found that if I disconnect the Label Printer's USB cable after shutting down the PC (leaving the separate Tape one connected) and then reconnect the Label USB once the PC has fully booted up, I am able to maintain stable operation with both Tape and Label printers.
This arrangement is only viable due to having 2 separate Dymo Duo 450s - and that purely because the Tape printer in the original one had failed (mechanical) and I had bought a new machine intended to replace it.
I'm not seeing any response from MS in this forum which I would have expected by now since the Vendor (Dymo) have formally raised the matter with them....
I installed Windows 11 in mid-October 2021 and immediately got the problem with the Duo450.
At the end of November 2021, I opened my first ticket with DYMO Germany. No solution.
So far, the compatibility chart on DYMO.COM shows that the printer is compatible with Windows 11, but it isn't. I cannot see any information about the Windows 11 issue on DYMO.COM.
The printer is still being sold and Windows 11 has been out for almost four months. Windows 11 customers should be informed before purchasing that the printer will not work at this time.
- I think it is not quite as simple.... I was able to print tapes and labels on the same machine about 10 days ago without issue. Since that I have encountered the problem as described....
