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DavidR_DYMO's avatar
DavidR_DYMO
Copper Contributor
Jan 07, 2022

Windows 11 Printer Issue - DYMO LW450 DUO is not installing correctly/entirely

This issue occurs in Windows 11 The expected result is that both DYMO LW450 DUO Label and LW450 DUO Tape install correctly, however only the LW450 DUO Label installs while the LW450 DUO Tape's sta...
configuration
device management
drol343's avatar
drol343
Copper Contributor
Jul 19, 2022

JoeriSw 

 

DYMO should contact Windows... it is DYMO's issue to resolve.

megatech1966's avatar
megatech1966
Copper Contributor
Jul 19, 2022
They have and it’s a problem with Windows
  • drol343's avatar
    drol343
    Copper Contributor
    Jul 21, 2022

    megatech1966 

     

    My point was they also keep telling us to contact Windows.

     

    This is so bad that Dymo contacting Windows seems futile. Windows cares little for its own users; much less Dymo's. Maybe Dymo should look at what they are sending Windows and correct/change that to finally give "their" users descent software. Not saying it is… but this could be a case of garbage IN, garbage OUT.

     

    My other brand labeler is working fine. I guess they play better technically with Windows than Dymo.

     

     

     

    • Horrgakx1235's avatar
      Horrgakx1235
      Copper Contributor
      Jul 21, 2022
      I tried a Dymo Software re-installation today using the latest version from their website "DYMO Connect for Desktop​ Windows v1.4.3" [which is awful and not user-friendly by the way] and although the tape part gets picked up there is a "Virtual" device which can't be connected to.

      This is ridiculous now.
      • MichekC's avatar
        MichekC
        Copper Contributor
        Jul 21, 2022

        Yes, you can solve it by uninstalling the last windows update KB5015807. This patch broken the virtual port used for this model. Horrgakx1235 

  • KevinW's avatar
    KevinW
    Brass Contributor
    Jul 19, 2022
    What is really frustrating is that MS made some changes a couple of weeks ago which 'fixed' the bug - and then promptly broke it again with the next Beta release...... And perhaps most of all that it's impossible to get any meaningful information out of either MS or Dymo.
    • ErwinITH's avatar
      ErwinITH
      Brass Contributor
      Jul 20, 2022

      it also slows down the computer to the level of irritation when you keep the Dymo Connect software installed.
      The WMI servive has higher CPU usage and sometimes when trying to install another software it says thats already installing something.
      It looks like the Dymo is constantly trying to install or configure something.
      I don't find any trace of that in the event viewer, just experience a slower computer and higher constant CPU usage.
      Since 3 weeks I have a brand new Surface Studio Laptop and experience exactly the same thing as on my Elitebook 850 G5.
      I try it from time to time but uninstall it after trying.
      And as mentioned before, this already started on Windows 10 for me and continued on Win11.
      Having both Brother and HP printers on the same computer.

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