How to fix QB Desktop 2023 Keeps Crashing on Windows 11?

Copper Contributor

Troubleshooting Solutions: QB Desktop 2023 Keeps Crashing


  1. Check System Requirements: Ensure that your computer meets the minimum system requirements for running QB Desktop 2023. Inadequate hardware specifications can lead to performance issues and crashes. Verify that your operating system, processor, RAM, and disk space meet the requirements specified by QB.

  2. Update QuickBooks Desktop: Make sure you are using the latest version of QB Desktop 2023. Intuit regularly releases updates and patches to address known issues and improve software stability. Navigate to the Help menu within QB and select "Update QB" to install any available updates.

  3. Disable Background Applications: Background applications running on your computer can interfere with QB and cause it to crash. Close unnecessary programs and disable any background applications, especially antivirus software, to see if it resolves the crashing issue.

  4. Verify Data Integrity: Run the built-in QuickBooks File Doctor tool to check and repair any data integrity issues within your company file. Corrupted or damaged company files can lead to unexpected crashes and errors. QB File Doctor can help diagnose and fix these issues, ensuring the stability of your data.

  5. Recreate TLG and ND Files: Try recreating the Transaction Log (TLG) and Network Descriptor (ND) files associated with your QB company file. Renaming or recreating these files can sometimes resolve data-related issues that contribute to crashes. Close QB, locate the TLG and ND files in your company file folder, and rename them. Then, reopen QB to allow the software to recreate these files.

  6. Run QB in Compatibility Mode: If you're experiencing compatibility issues with your operating system, try running QB Desktop in compatibility mode. Right-click on the QB Desktop icon, select "Properties," go to the "Compatibility" tab, check the box next to "Run this program in compatibility mode for," and choose an appropriate operating system from the dropdown menu.

  7. Contact QB Support: If none of the above solutions resolve the crashing issue, consider reaching out to QB support for further assistance. Intuit's support team can provide personalized troubleshooting guidance and may offer additional solutions tailored to your specific situation.


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