Snip & sketch freezes windows

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New Contributor

I've set my print screen button to start snip & sketch instead of just taking a screenshot of everything. It worked like a charm for quite a while but then all of a sudden whenever I opened it and selected what I want to take a screenshot of it freezes my whole desktop except my mouse for about 10 seconds. It doesn't actually freeze the pc, I can still hear a song I'm playing, or sounds from programs, but I can't do anything except move my mouse. I don't have any third party antivirus installed except MalwareBytes but I don't have it running and it still happens.

12 Replies
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Hi,
Which version of Windows 10 are you using?
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I used to have 1809 and then I upgraded to 1903 but I'm pretty sure the problem didn't happen right after I upgraded.
Could it be because od the upgrade?
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It is possible yeah, try updating to latest version, 1909
https://www.microsoft.com/en-us/software-download/windows10
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@HotCakeXI upgraded  to 1909 and have the latest update, but the problem still persists. It works fine with a regular print scree (it doesn't freeze), and I also tried turning off windows defender to see if it was checking the screenshots for a virus and it didn't change anything.

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Strange, I would attempt a clean install of the Windows 10 to fix the issue
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@HotCakeXyeah was thinking the same...just had some hope there would be an easier fix

 

Thanks for the help ^^

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No problem, wish i could be more helpful tho :)

p.s don't forget to backup important stuff on C drive ;)
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@Lionile @HotCakeX I had the same issue and the fix was to change the version of the NVIDIA video driver that was installed. See https://twitter.com/bretajohnson/status/1239376185580236800?s=20.

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Thanks, I don't experience it anymore on the fast ring though (19582)
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hi there ,,

I have the same problem. but what if I don't use NVIDIA? whether the cause is the same: VGA Driver ??
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@edhan2195 You may want to follow up on Twitter, replying to my tweet link above. Jen will probably pipe in with a useful tip.

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@Lionile  This just happened to me as well this morning. I was taking screen caps fine all day yesterday, then I boot up this morning and try to take a screen cap and.....the selection won't go away. It just stays up on screen forever and makes the display non interactive. I can't back out of the screen cap, I can't alt+tab to go to another program, the windows button doesn't work. I try to call up the task manager with ctrl+alt+delete, and the blue screen pops up with the options to Lock, restart, log out or task Manager, but when I click on task manager it just brings me to the screen cap. The only way for me to get out of it is to alt+f4, and when I do, the screen cap goes away and shows me my other open programs and the task manager that were stuck beneath it.

I am a moderator and help desk member of a Discord channel for a Minecraft Rendering Tool called Chunky, so being able to take screenshots to guide and direct people to solutions to their problems is ESSENTIAL. As it is now, I had to take a photo with my phone to show what I mean, since I can't take a screenshot to show my screenshot problem. *sigh* I used the freeform selection for this one. The selection stays up and won't save, keeping my laptop locked in screenshot mode indefinitely until I alt+f4 out.

 

SnipHasSnapped.jpg