11-27-2019 12:23 PM
11-27-2019 12:23 PM
I've set my print screen button to start snip & sketch instead of just taking a screenshot of everything. It worked like a charm for quite a while but then all of a sudden whenever I opened it and selected what I want to take a screenshot of it freezes my whole desktop except my mouse for about 10 seconds. It doesn't actually freeze the pc, I can still hear a song I'm playing, or sounds from programs, but I can't do anything except move my mouse. I don't have any third party antivirus installed except MalwareBytes but I don't have it running and it still happens.
11-28-2019 06:00 AM
11-28-2019 10:50 AM
12-03-2019 10:00 AM
@HotCakeXI upgraded to 1909 and have the latest update, but the problem still persists. It works fine with a regular print scree (it doesn't freeze), and I also tried turning off windows defender to see if it was checking the screenshots for a virus and it didn't change anything.
03-15-2020 07:46 PM - edited 03-15-2020 07:47 PM
@Lionile @HotCakeX I had the same issue and the fix was to change the version of the NVIDIA video driver that was installed. See https://twitter.com/bretajohnson/status/1239376185580236800?s=20.
04-16-2020 08:04 PM
09-08-2020 07:09 AM
@Lionile This just happened to me as well this morning. I was taking screen caps fine all day yesterday, then I boot up this morning and try to take a screen cap and.....the selection won't go away. It just stays up on screen forever and makes the display non interactive. I can't back out of the screen cap, I can't alt+tab to go to another program, the windows button doesn't work. I try to call up the task manager with ctrl+alt+delete, and the blue screen pops up with the options to Lock, restart, log out or task Manager, but when I click on task manager it just brings me to the screen cap. The only way for me to get out of it is to alt+f4, and when I do, the screen cap goes away and shows me my other open programs and the task manager that were stuck beneath it.
I am a moderator and help desk member of a Discord channel for a Minecraft Rendering Tool called Chunky, so being able to take screenshots to guide and direct people to solutions to their problems is ESSENTIAL. As it is now, I had to take a photo with my phone to show what I mean, since I can't take a screenshot to show my screenshot problem. *sigh* I used the freeform selection for this one. The selection stays up and won't save, keeping my laptop locked in screenshot mode indefinitely until I alt+f4 out.
11-04-2020 04:36 PM
@Lionile I'm struggling with something similar - once i snip an image and go to mark it up (sketch) the sketching process hangs like crazy - making it very hard to edit or erase or switch tools while marking something up... it hangs over an over again - it eventually will "catch up" but it is painful...
I have noticed this issue plagues my upper mid-range custom PC more than my pre-built laptop - differences are as follows (both running same version of windows 19041):
Laptop: Intel I7 10510U_UMA processor w/ integrated intel graphics / 16g ddr4 & nvme m.2 x3.0 ssd
Desktop: is Ryzen7 3700x w/ 32g ddr4@3200 & ASUS ROG STRIX RX 5700 OC running on an nvme m.2 x3.0 ssd
Wondering if this has something to do with hardware acceleration - i've had issues with other AMD GPUs in the past but not with this one elsewhere...
11-05-2020 06:00 AM
Check for updates in Microsoft Store and may be there is new update for Snip & Sketch app and if that is the case make sure update it.
Also update graphic card driver.
Check for Windows Update too.
In case problem persist, open start and search for feedback and open Feedback Hub app and report this issue.