Possible Virus?

%3CLINGO-SUB%20id%3D%22lingo-sub-1808216%22%20slang%3D%22en-US%22%3EPossible%20Virus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1808216%22%20slang%3D%22en-US%22%3E%3CP%3EHow%20do%20I%20stop%20a%20possible%20virus%3F%20Everything%20we%20plug%20an%20external%20drive%20into%20any%20USB%20port%20a%20popup%20shows%20asking%20to%20upload%20pictures%2C%20etc.%20it%20says%20%22keep%20your%20memories%20safe%22%2C%20Top%20left%20says%20camera%20update.%3C%2FP%3E%3CP%3EThis%20is%20nothing%20I%20have%20seen%20before%2C%20and%20does%20not%20show%20up%20on%20other%20machines%20when%20same%20external%20drives%20are%20attached.%3C%2FP%3E%3CP%3ENone%20of%20the%20external%20drives%20have%20a%20backup%20program%20on%20them.%3C%2FP%3E%3CP%3EI%20have%20scanned%20with%20Hitman%20Pro%2C%20Malwarebytes%20and%20of%20course%20Defender%20(which%20is%20running)%20with%20no%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20do%20I%20stop%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1815036%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20Virus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1815036%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F244391%22%20target%3D%22_blank%22%3E%40playpar%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWould%20you%20mind%20share%20screenshot%20of%20your%20issue%3F%3C%2FP%3E%3CP%3EIt%20might%26nbsp%3B%3CSTRONG%3ENOT%3C%2FSTRONG%3E%20be%20virus%20but%20some%20programs%20displaying%20this%20message.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1820909%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20Virus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1820909%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F13441%22%20target%3D%22_blank%22%3E%40Reza%20Ameri%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20decided%20best%20to%20re%20install%20the%20O%2FS%20and%20all%20apps.%20Yes%20a%20big%20pain%20but%20I%20was%20getting%20run%20time%20errors%20plus%20other%20issues%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1821137%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20Virus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1821137%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F244391%22%20target%3D%22_blank%22%3E%40playpar%3C%2FA%3E%20Some%20viruses%20reside%20in%20the%20boot%20master%20record%2C%20where%20they%20can%20load%20even%20before%20Windows%20starts.%20They%20can%20also%20be%20impossible%20to%20find%20and%20remove.%20Try%20resetting%20your%20PC.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1823490%22%20slang%3D%22en-US%22%3ERe%3A%20Possible%20Virus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1823490%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F244391%22%20target%3D%22_blank%22%3E%40playpar%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20need%20more%20information%20to%20investigate%20the%20issue.%3C%2FP%3E%3CP%3EHowever%2C%20in%20case%20you%20are%20reinstalling%20Windows%2C%20this%20issue%20will%20be%20fixed%20but%20we%20wouldn't%20know%20the%20root%20of%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

How do I stop a possible virus? Everything we plug an external drive into any USB port a popup shows asking to upload pictures, etc. it says "keep your memories safe", Top left says camera update.

This is nothing I have seen before, and does not show up on other machines when same external drives are attached.

None of the external drives have a backup program on them.

I have scanned with Hitman Pro, Malwarebytes and of course Defender (which is running) with no results.

 

How do I stop this?

17 Replies

@playpar 

Would you mind share screenshot of your issue?

It might NOT be virus but some programs displaying this message.

@Reza_Ameri-Archived 

I decided best to re install the O/S and all apps. Yes a big pain but I was getting run time errors plus other issues 

@playpar Some viruses reside in the boot master record, where they can load even before Windows starts. They can also be impossible to find and remove. Try resetting your PC.

@playpar 

We need more information to investigate the issue.

However, in case you are reinstalling Windows, this issue will be fixed but we wouldn't know the root of it.

@Reza_Ameri-Archived 

I understand but I did not want to take anymore chances.

However, this opened up another question which I do not know where to post.

I changed my email passwords and I though my password to Tech Community etc.,  Plus I have now two other log ins and user names (Playpar)/ previously my personal login (personal email address) and business were all the same. (which I liked). 

Where do I post to get this straight?

@playpar 

Regarding to your question, would you mind clarify it a bit.

Do you want to change password for your Microsoft Account?

Are you login with Microsoft Account or Microsoft 365 account?

@Reza_Ameri-Archived 

Not too much to clarify. Somehow when I tried to change my password I ended up with different accounts or account names. I want to use Playpar through out Microsoft communities. I ended up with LakeErie for one community, Playpar here, and something else for my personal login using personal email. How do I change. I do not and will not use 365.

@playpar Please remove your email...

@Kam What?? No I do not want to do that!

@playpar LOL I mean from that reply :)

@Kam I do not know or understand why you are saying this. I do not want to remove my email from my accounts.

@playpar Email removed. Thanks!

@Kam OK I got you thanks

@playpar 

The following is the website for Microsoft Community page:

https://techcommunity.microsoft.com/t5/community-lounge/ct-p/Community-Info-Center 

Where you could ask question about this Microsoft Community.

You may sign out from your account and in menu you could remove account you don't want.

@Reza_Ameri-Archived How can I remove my email in the above response?

@playpar I thought you already did. I'll remove yours in mine too.

@playpar 

I see you removed it.

In top right corner of your post click on icon and you have option to Edit and when you click edit, you may edit your post.