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Nov 27 2023 07:00 AM - Nov 30 2023 11:30 AM (PST)
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Games/pc crashing randomly

Copper Contributor

Hello, my games and pc are crashing, sometimes just the game crashes, other times my whole pc crashes with a bluescreen, and sometimes my pc will just freeze and restart itself. I have tried everything I can think of to fix it. running SFC and DISM to check for corrupted system files, it turned up nothing. I've tried uninstalling my GPU drivers and reinstalling them. I tried running CHKDSK all my drives were fine. I've even tried resetting windows 10 while keeping personnel files. Nothing has worked. The stopcode I get whenever my pc bluescreens is "SYSTEM_SERVICE_EXCEPTION"


Any help would be very appreciated.

3 Replies
Did you install all updates after reinstalling Windows?
Open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
Your “computer crashes when playing games” issue may also be caused by system file corruption. You can run System File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them.

Check with the game file and also check if there are any updates pending for your PC.


 I'm sorry to hear that you're experiencing issues with your PC. The "SYSTEM_SERVICE_EXCEPTION" stop code often indicates a problem with a system service, driver, or recently installed hardware or software. Here are some steps you can take to troubleshoot and hopefully resolve the issue:

  1. Update Drivers: Ensure that all your drivers, especially graphics and chipset drivers, are up to date. Visit the official websites of your hardware components and download the latest drivers.

  2. Check for Windows Updates: Make sure your operating system is fully updated. Sometimes, Microsoft releases updates that include bug fixes and stability improvements.

  3. Check for Overheating: Overheating can cause crashes. Make sure your CPU and GPU are not running at excessively high temperatures. You can use third-party software to monitor your system's temperature.

  4. Memory Test: Run a memory test to check for issues with your RAM. Windows has a built-in tool called Windows Memory Diagnostic that can be accessed by typing "Windows Memory Diagnostic" in the Start menu.

  5. Check for Malware: Run a full antivirus and anti-malware scan to ensure that your system is not infected.

  6. Hardware Issues: If the problem persists, it could be a hardware issue. Check if all your hardware components are properly seated, and there are no loose connections. You might also consider testing your hardware on another system if possible.

  7. Event Viewer: Check the Windows Event Viewer for more details about the crash. Look for any error messages or warnings around the time of the crashes. This might provide more information about what's causing the problem.

  8. System Restore: If the issue started recently, you can try using System Restore to revert your system to a previous state when it was working fine.

  9. BIOS/UEFI Update: Ensure that your motherboard's BIOS/UEFI firmware is up to date. Be cautious when updating firmware, as it can be risky if not done correctly.

    If the problem persists after trying these steps, it might be beneficial to consult with a professional technician or the support forums of the hardware and software components involved. They might provide more specific guidance based on your system's configuration. 


    If you want to read more about gaming PC then you might follow these guides about gaming PC - Computer and Console Gaming | Best Gaming PC Under $1000 In USA | Best Gaming PC under 60000 | How the PC gaming industry is challenging consoles like Xbox and PS4