WebGL Error

[Sho_Sugimoto_kt123]

I have this issue saying graphics card does not support WebGL when I browse virtual 3D tour with either Edge or Chrome.

It happens randomly and seems browser setting is okay (hardware acceralation is ON for Chrome).

I have doubt it is caused by lack of RAM but anybody have any idea to avoid this error?

This is status of Chrome

[#2]

Thanks for sharing the issue!

May I ask for the following:

1. What is the model of Surface Device?

2. Specs

3. Windows Version

[#3]

@Deleted 

Here is my device spec.

Surface pro 9
RAM:8GB
SSD:256GB
Intel® Iris® Xe
Windows version: Windows11 Home build 22621.2283
Chrome version: 117.0.5938.63
Edge version: 116.0.1938.81

I also have surface pro7+ that shows same error.
I will inform you the spec of 7+ later.
Thanks, 

[#4]

Thanks for sharing and I forgot to ask, is there anyway thou mayest able to share the place where I can test this on my surface?

[#5]

Try this flag:

edge://flags/#use-angle

http://html5test.com/

[#6]

Here is URLs that have errors

https://3d-cg.jp/arnest1/sample/hachiouji/naikan/
https://3d-cg.jp/arnest1/sample/atsugi/naikan/

[#7]

Thanks, also there is a new update for Edge to upgrade from 116 to 117!

[#8]

Thanks, but what should I do with this?
Which item should I check?

[#9]

The first one is a Flag option that I see online fixed someone else's issue with similar issue.

The next one is a website that tells thee if WebGL is detected, scroll down. 🙂

[#10]

Tested the website on my Surface Pro 5 with a i5-7300 and 4gb ram, works fine, not really sure what is going on thy end.

All drivers and updates are installed?

https://download.microsoft.com/download/e/9/a/e9a35d1b-7b4c-48d4-8619-5301d4c09f65/SurfacePro9_Win11...

[#11]

For the flag, change default in the drop down to "enabled" and press the restart button.. then test again.

[#12]

https://get.webgl.org/webgl2/, here is another one to test if webgl2 is working properly.

[#13]

If none of those work, contact Surface Support here:

https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPoint...

[#14]

Have you reloaded several times?
It sometimes goes fine but when you reload several times. the error shows up.

[#15]

I'm still having this issue, I updated all drivers and software..
Is there any 3rd party driver for Intel chips that might work better?