Recent Discussions
Surface hub on screen KB predictive text
I've noticed some of my surface hubs in my organisation now have the predictive text feature on the onscreen keyboard. I've followed the settings for this; Press the Windows + I keyboard shortcut to open the Settings app. Click on the Time & language tab. Navigate to the Typing section. Click on the toggle button next to the Show text suggestions when typing on the physical keyboard option. However they do not work. Why has this been rolled out to Surface hub MTR devices? The only way I can work on these devices with this feature is using a physical KB. Has anyone seen this and found a resolution please? Again no idea why there's no testing on the roll out of features for these devices. Although I've seen Edge can be added via the Teams admin portal but other apps like Maps are still not available. yours faithfully Michael
Surface Dock 2 stopped recognizing external displays
Hey everyone, I've had a Surface Pro 9 with a Surface Dock 2 for a couple of months now with 2 Dell U2723QE monitors connected via USB C. This setup was working great up until this morning where the 2 displays suddenly stopped working. After some messing around, I was able to narrow it down to an issue with the dock because if I connect the monitors to the surface directly they work fine again. I went through the suggestions on this https://support.microsoft.com/en-us/surface/troubleshoot-connecting-surface-to-an-external-display-bc8f5121-a4cb-cf0b-5770-2df7a66a3b28#articleFooterSupportBridge=contactUsBridge tried updating drivers on the graphics card and dock, doing all Windows updates and clearing the display cache, but haven't had any luck yet. It could just be a bad dock I suppose and I need to get a warranty claim setup, but it just seems strange that it happened so suddenly. If anyone has any ideas or suggestions, they'd be super appreciated. Thanks!Windows 10 and 11 Dual Boot vs Hyper-V or Virtual Box, etc.
I have a Surface Studio 2 that is dual boot between Windows 10 and 11 - it allows me to pick the OS the boot screen. Anyone successfully configured this one another Surface old enough to support Windows 10? The recovery images were helpful in getting this setup in the first place. i used disk manager to shrink the partition so I could dual boot configure the system. In theory I could dual boot Windows 11 and use one install to join the Windows Insiders while maintaining another partition/image for production versions of the OS… My ARM versions of Surface don’t seem to run the Hyper V/Windows Sandbox as easily as my handy old Intel versions do!
Surface Pro 7 & 8 Suddenly Not Loading Certain Websites and Apps
I moved to a new house and have all the same routers and services. After being here almost 2 weeks, both my Surface Pro 7 & Surface Pro 8 suddenly quit loading certain websites and apps. First noticed Twitter, then Amazon, speed test sites, etc on my Pro 8. Any app that requires internet access won't load. The device always shows that the device is connected to the internet. My email, calendar and some other sites load fine. I went through every diagnostic with a MS agent online and he finally gave up and considered it a hardware issue. The device was under warranty and so I shipped it in for service. I have a Pro 7 also, so I just began to use it. It was fine for about a day, then the same thing started happening. We have changed DNS services, gone through Surface Diagnostic Tool, updated, etc. Every other device in the house is working fine but the Surface devices. I finally got the idea to tether to my phone...and everything works!! So, if I get off of the internet in the house (which it has worked flawlessly with for 2 1/2 yrs) and tether to an outside source, it works fine. It has to be something peculiar to Surface devices. Anyone have any ideas?
Overheating problems with Surfaces
Since the temperatures have risen, we already have four devices(Surface Laptop & Pro) that are constantly throttling to the point of crashing due to overheating. Surface Support only allows us to replace the entire device, so I'll try it here. Are you also experiencing these problems? Did Microsoft provide a bad firmware update in this case?Surface Hub S2 does not start recovery mode - what to do?
Hi everyone! We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop. So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick. I can enter the UEFI Setup and i can update the configuration via USB stick. But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked. Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting? Thanks, TimSurface Laptop Studio (1) No Surface monitor driver
Surface Laptop Studio/Win 10 Pro upgraded to Win 11 Pro/Iris Xe graphics Event History: I Use 2 monitors, Surface screen and external. One day my I noticed my Surface went blank. Device manager showed no Surface Monitor Driver, and display was Iris Xe. Microsoft support chat: had me download and install a new .msi file - problem solved. 3 days later, same problem. (on boot the Win icon showed up on my external monitor and not the Surface screen). So, I re-ran the .msi file. This time BOTH screens went blank. after many failed Shift+Power and Volume Up+Power reboots, I gave up. The next morning I tried again and Wa-La! the external monitor showed up. This time Device manager showed Display Adapter as Microsoft Basic Display Adapter (not the Iris Xe, and NO Surface driver. Only the external monitor driver. I contacted MS support again - they linked me to a different .msi file. I was hesitant to run it, but I did . . and Poof! No more monitors at all. During this time I could hear Win boot system sound, so I new I as at the PIN screen. I could hit Space +my PIN but I couldn't see anything. I even tried WinKey+Shift+Ctrl+B to reset the display, to no avail. I continued many Shift+Power and Volume Up+Power attempts. Nothing helped. I finally gave up and waited several hours. Tried again, and Wa-La, the external monitor is now back! (I haven't shut it down since!) Device manager/Display is MBDA and still NO Surface monitor driver. I have run the Surface Diagnostic and it shows I need to install the Iris Xe, but it won't install. It says "failed" and try again. I'm guessing I have a hardware issue either with loose cables, or bad graphics card? Which ever, I'm afraid of it now. I used Macrium Reflect to build an image of my C: drive (really don't want to re-install all my software). I have purchased a newer Surface Laptop Studio 2. It is supposed to come with Win 11 Pro Question: If I restore my image to the new device: will it restore the failed graphics driver? will it restore MY version of Win 11 Pro (with proper Product Key/Activation Key/PIN etc)? Should I keep the newer Win 11 Pro and all associated drivers and just re-install all my software? (I have all my files on an external USB) Please advise . . .
Battery Report Summary – Surface Laptop 7 (Snapdragon X Elite)
Report Date: November 27, 2025 Device: Microsoft Surface Laptop 7, Snapdragon X Elite Charge Cycles: 9 1. Key Data Battery Name: SurfaceBattery Manufacturer: SWD Design Capacity: 52,330 mWh Full Charge Capacity: 53,850 mWh Cycle Count: 9 2. Usage Observations Despite the battery being new (only 9 cycles), the report shows abnormally fast discharge. Examples from the report: On November 25, the battery dropped from 30% (16,340 mWh) to 23% (12,520 mWh) in ~20 minutes of use. On November 27, during “connected standby,” the battery fell from 77% (41,200 mWh) to 55% (29,440 mWh) within about one hour. These behaviors are inconsistent with expectations for a new device with full capacity. . Technical Analysis Battery authenticity: The data indicates the battery is original (manufacturer SWD, capacity matches design). Primary issue: The discharge rate is unusually fast and unstable, which is not normal for a battery with so few cycles. Possible causes: Defect in the Battery Management System (BMS). Internal cell imbalance. Firmware/driver issue affecting power management. 4. Conclusion and Request The Surface Laptop 7 is showing abnormal battery behavior despite being new and original. Any idea where this problem comes from? Any solution? Thanks in advance!How to use Surface hub with multiple displays
We just recently installed a Surface Hub in the office to use for scrum meeting etc. We have, right next to it, a regular screen (previously used to connect laptop to). What we would like to do is to use the Surface to call into Skype for Business meetings, and get the video shown on the normal screen, and the collaboration area (with whiteboard etc.) on the Surface display. The purpose is to get the video image larger than the normal little box to the left at the same time as maximizing the collaboration area. How can we get this setup?Critical Pen Hover & Stray Ink Issue on New Surface Pro 11 for Business with Slim Pen 2
Hello Microsoft Community and Support Staff, I am writing to report a critical and seemingly widespread issue with the pen input on the brand-new Surface Pro for Business, 13-inch (Intel model, often called Surface Pro 11 "Luna Lake"). The Core Problem: Pen Draws Without Touching the Screen When using the Surface Slim Pen 2, the device begins to register ink input while the pen is still hovering a few millimeters above the screen. It does not require any physical contact or pressure. This "hover-inking" makes handwriting completely unusable. As I write, any time I lift the pen to start a new letter or stroke, the pen continues to draw a line as it moves through the air to its next position. This results in messy, connected handwriting with unwanted "tails," completely defeating the purpose of having a premium inking device. This is Not a Defective Unit - It's a Replicable Problem Initially, I thought I had a faulty device. However, to isolate the issue, I have performed extensive testing: I have personally tested this on [3] brand-new Surface Pro 11 (Intel) devices. I have used [4] different Slim Pen 2s. The exact same hover-inking problem occurred on every single combination of device and pen. Furthermore, I have already performed all standard troubleshooting steps, including: Clean OS installation via Surface Recovery Image. Ensuring all Windows, driver, and firmware updates are installed. Running the Surface Diagnostic Toolkit (which reported no errors). However, the same issue continues to occur even after trying these methods. Additionally, it has been reported that the issue also appears on the latest Surface Pro 12-inch model with the Snapdragon X Plus, just like on the Surface Pro 11 that uses the Qualcomm Snapdragon X Elite instead of Intel’s Lunar Lake. (I do not own any Snapdragon devices myself. If you own a Snapdragon device and are experiencing the same issue, please share your feedback.)" Video Evidence: I have recorded a clear video demonstrating the problem. It shows the pen drawing while hovering on the Surface Pro 11 and makes unwanted tails on handwriting letters. Video Link: https://youtube.com/playlist?list=PLG_7BXFA-cL4evqe0RmRz--iFjDC1HVgT&si=EmEypaAqSyRozr67 Questions for Microsoft: Is this a known issue with the new Surface Pro 11 (Intel) model's firmware or drivers? What are the official steps to escalate this issue directly to the Surface engineering team for a fix? This is a major flaw in a flagship product that severely impacts its core functionality. I have submitted a formal bug report through the Feedback Hub, which can be found here: Feedback Hub Link: https://aka.ms/AAxzh27 I urge the Microsoft team to investigate this with high priority and release a firmware or software update to recalibrate the pen's Initial Activation Force (IAF). Thank you for your attention to this serious matter.Surface Pro 11 Battery Issues?
Its been less than one year on my surface pro 11 and i was feeling like the battery was not lasting as long as stated and also lagging at some points. When I did the battery health check it showed that it had dropped around 13% from design capacity. Is this normal and should I get it repaired/replaced under warranty? Its just bit of a hassle as I am outside of the US.... Microsoft surface pro users outside of the US doesnt seem to have the proper support also, no contact and no email response from raising tickets....
Surface Pro7 Typer Cover don't work
Hello everyone, I need your help. I have a Surface Pro 7, and a few days ago the keyboard cover stopped working. I have a Surface Pro 5 at home, and I tested the keyboard on the Pro 7, and it works fine. The controllers are up to date, and I don't have any drivers to install. Right now, the Surface doesn't recognize the keyboard. Now, an odd question: is there a key that turns the keyboard's Bluetooth on and off? I don't want to factory reset the Surface.Does Outlook Legacy work on Snapdragon Chips?
Hi. Would anyone know if Outlook Legacy works on the Microsoft Surface Laptop 7 with the Snapdragon Elite chip? I cant handle the "New Outlook", as it is missing many of the features that I love on the Legacy version. I am on a Mac, and want to switch back to PC, but need to confirm this before I choose Snapdragon or Intel. Thanks!Surface Hub 3 doesn’t rotate on Windows 11 Pro
Hi, I’ve got a 50” Surface Hub 3 that we’ve switched over to Windows 11 Pro. The thing is, we’re trying to get the screen to rotate — but it just won’t. We’ve noticed that it does work when running in Microsoft Teams Room mode, and also in the Windows 11 IoT admin mode. So what’s going on? Why won’t the Surface Hub 3 rotate when it’s running just Windows 11 Pro or Windows 11 IoT without Teams Room? Is there something we need to enable in the system? We even see the rotation icon in the taskbar, but clicking it doesn’t seem to do anything. Thanks!
Surface Laptop 7, will not boot after system restore
Brand new Surface 7 13.8", just received the package yesterday. I've set it up for my wife, but shortly after network just started timing out querying the router's DNS server (Router is fine, multiple other phones, windows 10 & 11, linux, mac machines work without a hitch). Tried some fixes to no avail, and decided on a system restore just in case I've messed something up during setup. System restore looked like it worked, but laptop restarted and ended up with a bluescreen (something kernel something). System restore is there just fir that, right? Well, I've started it nine hours ago. Now it's just boot looping with the "preparing" bit and then shuts back down. It's been like that the whole day. I've even tried to get a USB stick to have the requisite livecd/recovery media, but it doesn't the new Surface ARM-based processor. What can we even do at this point?Surface laptop 7th & Thunderbolt 3 external display issue
Hello, I have a surface laptop 7th under Windows 7 with the snapdragon processor offering 2 USB 4 ports. I don't manage to get my external display working through thunderbolt 3 connection. When I go to the device controller panel, I see the serial bus constantly refreshing. Otherwise, Windows 11 and the graphic card drivers are up to date. Would really appreciate if someone can help me. Thanks
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